9.4
Spot Score
Secure your online privacy with Surfshark VPN.
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Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 161-170 out of 12920
VC
Valued Customer
04/26/24
Tommy is Amazing!!
Tommy was great! Helped with my query swiftly!
J
Judi
04/26/24
Tina was brilliant and made the…
Tina was brilliant and made the instructions very simple to understand to a technophobe like me. Great service
I
Igor
04/26/24
Great customer service
My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!
VC
Valued Customer
04/26/24
Tirna and Noah were a great help in…
Tirna and Noah were a great help in getting my VPN to work comprehensively on all systems.
A
anonym
04/26/24
I had a technical issue and a real support team member helped me within minutes to solve the problem
I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.
VC
Valued Customer
04/26/24
Gabriella Hines was very helpful and…
Gabriella Hines was very helpful and patient with me un-blocking and resetting my account. Giving me step by step instructions and following up with an email 10/10
VC
Valued Customer
04/26/24
Gabriella Hines was very helpful and…
Gabriella Hines was very helpful and patient with me un-blocking and resetting my account. Giving me step by step instructions and following up with an email 10/10
I
Igor
04/26/24
Great customer service
My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!
G
Goran
04/25/24
Klara Williams was amazing help to me…
Klara Williams was amazing help to me and very fast. Thanks to her i managed to fix my problem
VC
Valued Customer
04/25/24
Thanks for all support!
Date of experience: April 25, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
