9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1681-1690 out of 12920
VC
Valued Customer
08/04/23
Great experience for the customer
It was the great experience fo the assistance today. The assistance is quick and helpful
D
Dan
08/04/23
Stephen solved my problem…
Stephen helped me solve a problem I had been dealing with for over an hour. He was patient, knowledgeable, and courtious, (even on a text chat you can tell.)
VC
Valued Customer
08/04/23
Madeline was great
Madeline was great, understanding, helpful and dealt with my issue quickly and with ease
VC
Valued Customer
08/03/23
Help is very knowledgeable and goes…
Help is very knowledgeable and goes above and beyond to help you.
RR
Rolf Ransom
08/03/23
It took some time to fix the issue
It took some time to fix the issue, but Ryan was patient and helped me all the way through.
VC
Valued Customer
08/03/23
Peter and Normal were very helpful…
Peter and Normal were very helpful answering my questions today about SurfShark. They were quick to respond and were very knowledgeable. Thanks!
PW
Paul W
08/03/23
My Antivirus was not working in the…
My Antivirus was not working in the Surfshark One app. Lyla from Customer Support guided me through steps to try and get it to work. Thanks to her guidance the app now works perfectly on my computer. Thank you Lyla.
VC
Valued Customer
08/03/23
Good service and Good communication…
Good service and Good communication skills
A
Alyxander
08/03/23
Cody was so patient and kind to me
Cody was so patient and kind to me! I kept getting disconnected from the surfshark live chat because I had to keep leaving the app (and when I opened the chat in Chrome, I had to leave the chrome app, too) to get information to be able to log back into my account. Thank you so much for your help, Cody!
CT
Carlos Teixeira
08/03/23
The support is fantastic
The support is fantastic, Nora was so helpful and assertive in the solution. Thanks a lot, you are great!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].