9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1661-1670 out of 12920
B
bgryhuey
08/07/23
so good Service Craig
Date of experience: August 08, 2023
A
Anton
08/07/23
Amazing… amazing support service
Amazing… amazing support service, very fast response time, honesty and willingness to help
MM
Mike M
08/06/23
I could not get the antivirus to…
I could not get the antivirus to install on my laptop. Told me twice that some of the files did not download and sent me to support. Elias walked me through the process without any troubles. I am glad to be part of the SURFSHARK family.
VC
Valued Customer
08/06/23
Customer Service
Made the wrong additional purchase, and it was sorted within 10 minutes by Henry. great customer service and good quick information.
JF
JB from "Virginia"
08/06/23
Todd
Todd, spared no effort to get my connectivity issue resolved. really appreciate his help.
VC
Valued Customer
08/06/23
Ronald was really helpfull
Ronald was really helpfull. I had some trouble with my mail and with the auto-renewal, and he helped me solving all my problems and in a very eficient and nice way. Thanks!
VC
Valued Customer
08/06/23
Nora was a great help…
Nora was a great help and was very friendly and helpful for everything 10/10 I would highly recomend this service and someone please give this wonderful person a raise 😊
A
Ari
08/06/23
Experience with the live chat
I've had connection problems and actually didn't expect much when I decided to ask for help on the live chat. But fortunately agents I dealt with were very professional! I'm pleasantly surprised and very thankful for Carl and especially Aina who was very understanding and patient with unenlightened me! 😅 Now everything's working... Well, almost everything (one thing couldn't be solved at the moment but I can wait). Nevertheless agents helped me so much and I regain my access to vpn so ...
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LP
Lynnette Pinto
08/05/23
I was panicking after setting my…
I was panicking after setting my account up with an incorrect email. Ryan calmed me down and researched & correct the issue quickly. I truly appreciate great customer service all from the Chat room. Every good company has to have great employees. THANKS RYAN...You Rock!
VC
Valued Customer
08/05/23
Ryan was quick to solve my problem
Date of experience: August 06, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].