9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1641-1650 out of 12920
HW
Harrison wood
08/10/23
surfshark is very sweet
surfshark is very sweet. and their Live chat is very supportive. especially Agent Ted, He has been helpful and he is so good
TZ
The Zen Maestro
08/09/23
Appreciate all the help Ryan offered
Appreciate all the help Ryan offered. It didn't work out in the end and I ended up cancelling. Not his fault since he tried his best. Just that the product wasn't serving my need.
VC
Valued Customer
08/09/23
Great vpn service and customer service…
Great vpn service and customer service is super helpfull. Had an issue which was handled by Zion who was super professional and sorted everything out in no time.
F
Florin
08/09/23
Ted is a very patience man
Ted is a very patience man, gave me the best customer suport
VC
Valued Customer
08/09/23
Great support from Mary
Mary was very helpful and despite it being an issue that could not be resolved right away she was able to give me a temporary solution.
M
MENDOZA/ANGELO
08/09/23
great response and Todd really helped
Date of experience: August 10, 2023
VL
Valued LloydCustomer
08/09/23
I’m 75 years old and erred applying for…
I’m 75 years old and erred applying for a subscription and in fact compounded the error by making a double purchase. I’m live on my ss income and was in a panic having overspent by accident. Your customer service representative, Todd, put my concern at ease by getting a refund approved, that helped me tremendously.
G
Gytis
08/09/23
The "Surfshark VPN" agent Sonny on two…
The "Surfshark VPN" agent Sonny on two minutes resolves problem.
S
Sm
08/09/23
My experience turned out to be quite…
My experience turned out to be quite helpful and my agent to assist me, Todd, was extremely helpful and patient. He guided me throughout my problem step by step and managed to solve it. I couldn't be more grateful. Thank you, Todd.
VC
Valued Customer
08/09/23
Henry was super helpful
Henry was super helpful! always such a relief finding good customer service!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].