9.4
Spot Score
Secure your online privacy with Surfshark VPN.
Add to compare
Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
Log in Required to View Reviews
Filter results
Sort by :
Showing 151-160 out of 12920
VC
Valued Customer
04/29/24
Great customer service
Great and efficient customer service. They even replied very fast
CS
Costantino Sbacchi
04/28/24
After chatting with a robot I was taken…
After chatting with a robot I was taken to an agent. His name is Cole Davis and he guided me step-by-step in order to solve the problem. He was, patient, kind and he perfectly solved the problem. So, one more time, Thank you Cole Davis!
C
Camilla
04/28/24
Incredible helpful support
Incredible helpful support. Marcus Rodriguez helped me with a smaller issue, and answered all my more or less stupid questions!! :) He was brilliant! but.... the chat should be connected to my account since i'm logged in - i lost the chat when i accidentally refreshed the browser. Now I will evaluate all the functionality/services with my SurfShark ONE subscription!
MM
Marko Majkic
04/28/24
Amazing support
The product works great as a few others on the market, but the support I've received was amazing. Jacob Scott, the support engineer, made it great. He was so persistent in solving my problem, that I was surprised. After very precise questions and after a few options, we solved the problem I had with the connectivity.
R
Renaud
04/27/24
Very very good
I wanted to renew my subscription but at a better rate than the automatic renewal. Clelia made me a very good offer. Thanks to Clelia!
C
Coachclips
04/27/24
Great support from Clelia Serra!!
Great support from Clelia Serra!!
I
Igor
04/26/24
Great customer service
My account had auto-renewed although I had sent an email to question the price. I sent it to the wrong email address however, which was picked up by Winston. After a very smooth shift change the next customer service agent Elara was very understanding, and extended my subscription, which was very much appreciated. This is great customer service, and will most probably keep me a customer for longer! Thanks!
VC
Valued Customer
04/26/24
Gabriella Hines was very helpful and…
Gabriella Hines was very helpful and patient with me un-blocking and resetting my account. Giving me step by step instructions and following up with an email 10/10
VC
Valued Customer
04/26/24
Tommy is Amazing!!
Tommy was great! Helped with my query swiftly!
A
anonym
04/26/24
I had a technical issue and a real support team member helped me within minutes to solve the problem
I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
