9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1581-1590 out of 12920
VC
Valued Customer
08/17/23
Five Stars to Edmond Customer Support.
Five Stars to Edmond Customer Support. He was so patient and helpful, I wanted to cancel my plan but he convinced me that he could helped me and he guide me. Finally I solved the issues with Edmond helps. Thanks Edmond
CK
Chrissie Kirkpatrick
08/17/23
Wow - amazing
Wow - dealt with Kurt and he was amazing. My payment had gone through twice in error and he refunded it in less than 20 seconds of me highlighting it. Fab company and fab service. Really impressed and would 100% recommend.
R
Richard
08/17/23
Very helpful and able to provide useful…
Very helpful and able to provide useful solution.
VC
Valued Customer
08/17/23
Prompt & easy resolution
Date of experience: August 18, 2023
L
Leo
08/16/23
Customer support is super good
Customer support is super good, and for that reason it gets a five stars (props to Todd and Arnold) for the amazing support. The UI is super easy to work with and everything looks amazing. I've been having issues making the VPN work since my college blocks VPNs, but I don't doubt support will find a fix.
VC
Valued Customer
08/16/23
Todd made it super easy to get a…
Todd made it super easy to get a refund. Surfshark was great had it during the pandemic however, financially I needed a refund. Great service and great customer service
VC
Valued Customer
08/16/23
Great!
Overall wonderfull app. Very fast servers. No problems at all. Great customer support, especially Todd. Great guy, very kind with a lot of knowledge. Helped me with all my issues. Thank You!
H
Holger
08/16/23
Support on Chat
Ike was very helpful and, my issue was sorted out in no time. Thanks for the Help Holger German Embassy Jaunde
MV
Matias Vielma
08/16/23
application and service
The truth is that I did not understand myself with the application, but when I made the return I was attended quickly and in a good manner by the assistant Todd, this made the process much easier.
SB
sylvain buckingham
08/16/23
Klara understand me
Klara understand me, and for me it's important , so keep Klara with you in the team
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].