9.4
Spot Score
Secure your online privacy with Surfshark VPN.
Add to compare
Starts from $2.21/Month
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
Log in Required to View Reviews
Filter results
Sort by :
Showing 131-140 out of 12920
L
Leonard
05/25/24
Time Lapse
I purchased Surfshark, and forgot about it for an entire year. I was billed for an annual subscription the following year, however I couldn't recall any of the details of the purchase because it occurred a year prior. I started a chat with Norman Shelton and he was able to help me pinpoint the email I initially used, replace it with one I use more often, and remove the original one used from my account. Awesome communication, awesome assistance. Thanks Norman!
VC
Valued Customer
05/24/24
had problems with creating my account
had problems with creating my account. apparently, i had a free trial account and the Paypal wasn't credited properly. Gabrielle found out the problem and worked through the solution with me. grateful for the service.
K
Kieran
05/24/24
Spoke to Hadwin today in regards to a…
Spoke to Hadwin today in regards to a refund. He was very efficient and polite.
YA
Youssef ahmed
05/24/24
Exceptional Support from Violet Starchild Resolved All My VPN Issues
I recently faced numerous connectivity issues with Surfshark VPN and was quite frustrated, thinking of canceling my subscription. However, my experience with the customer support team changed everything, especially with the exceptional assistance from Violet Starchild. From the moment Violet took over my case, she was incredibly patient, understanding, and determined to resolve my issues. She guided me through various troubleshooting steps meticulously. Despite trying multiple solutions, ...
Read more
VC
Valued Customer
05/23/24
I tried to cancel due to subscription…
I tried to cancel due to subscription issues, but the service was extended due to Hadwin Hodgson's appropriate recommendation.
VC
Valued Customer
05/23/24
Maximus Lockwood helped me out quickly…
Maximus Lockwood helped me out quickly and efficiently, I'm a happy customer.
B
Biggreenbarabul
05/22/24
Noah Davis helped me to break through…
Noah Davis helped me to break through the Russian cenzorship and blocking. Big thanks to him that now i can ship through the internet without using Tor Browser
K
Karina
05/22/24
Love Surfshark
I cannot express how helpful and patient Maximus Lockwood was. He was able to solve my problem successfully. After I tried everything on the guide Surkshark shares with no success, Maximus stayed with me until I was able to access the website I was getting trouble with. Thank you for an outstanding customer service and for having such a wonderful app.
VC
Valued Customer
05/21/24
Gavin was instant with his answers and…
Gavin was instant with his answers and feedback for my problem, assigning an automatic refund right away after I told him I was accidentally charged twice for Surfshark ONE due to a delayed processing payment. Because of this, he also instantly offered a heavy discount on aforementioned Surfshark ONE 24-month subscription, an offer I can use at any point in time! VERY satisfied and surprised at this level of support.
A
Aviral
05/21/24
Quick and supportive agent
Date of experience: May 21, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
