9.4
Spot Score
Surfshark Reviews in June 2026: User Ratings, Pros & Cons
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Surfshark Reviews & Ratings
Spotsaas Editor’s POV
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN. The platform’s ability to deliver tangible benefits—such as online security and savings on app ...Read more
Surfshark pros and cons
Responsive and professional customer support team consistently resolves issues promptly and efficiently.
Economical solution combining multiple features like VPN and antivirus into a single package.
Easy and seamless setup process with helpful step-by-step guidance from support agents.
User-friendly chat platform for accessing support, enhancing convenience.
Initial setup or installation issues can occur, especially with antivirus or VPN configurations.
Limited functionality with certain features, as some users report missing desired options or advanced utilities.
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Showing 1171-1180 out of 12920
OD
Ozan Dörter
10/19/23
Very helpful
Very helpful, they fixed all my problems without any problem
AW
Arran West
10/19/23
ace solved my issue quickly
Date of experience: October 20, 2023
VC
Valued Customer
10/19/23
Ace was a great help and resolved my…
Ace was a great help and resolved my issue within 30 seconds!
HC
Happy Customer - Ray
10/19/23
Subscription early renewal, (2 day) before the deadline,,
Hihoo. Just renewed my subscription recently, before the deadline of the previous one. Plus, I was curious and asked an assistance (live-chat) about how the system will deal with that case. (to make sure, an avoid any unwanted additional charges). Luckily got an amazing agent very quickly, who perfectly guided me through this particular case. I guess it's not a secret, her name was ''Abbie'', she really did a splendid job and went through multiple times to clarify the fact. -- The system ...
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VC
Valued Customer
10/19/23
Trina was able to help and resolve the…
Trina was able to help and resolve the problem
R
Rita
10/19/23
7 Days trial and 1 month free with survey
I was contacted to fill out a questionnaire about my trial experience (7-day trial) in exchange for an additional free month but this had not been added automatically. After contacting support they took care of it but on expiration this reset. Samson from support took care of giving me back the month I missed, great support!
CF
Connor Fulton
10/19/23
Great support from Sonny
Initially Don was supporting me with my issue, then Sonny took over and made it clear to me that this issue was as much of a priority to him as it was to myself to be resolved. Sonny helped me right up until the issue was solved, responded quickly and made me feel reassured. Despite the chat closing unexpectedly 3 times, Sonny reconnected with me and continued as though nothing had happened, something which you don’t get with a lot of other live chats. Great experience and thanks for the ...
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C
Cathy
10/19/23
Samson was the best help and very quick…
Samson was the best help and very quick to fix my issue.
VC
Valued Customer
10/19/23
Understandable and on pace
The customer service was amazing and very pleased to say it was well worth it! I was put on hold for a couple of seconds and was put with Mary and she was very friendly and quick on the task. The staff are really caring and willing to answer any questions.
C
Comson
10/19/23
Successful solving of PC related issues.
I had some issues with establishing a Vpn Hotspot on my PC. Your agent Stephen helped me to tackle it and it got solved. Just wanted to thank him for his timely assistance in this matter.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].