9.4
Spot Score
Surfshark Review: Is It The Right VPN Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $2.21 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Surfshark
Surfshark is a VPN solution frequently utilized by IT security teams and freelancers, particularly those in small to medium-sized businesses. With a rating of 4.3/5 from 15,616 reviews, it is broadly validated by a large user base, indicating strong overall satisfaction.
Users appreciate Surfshark for its economical package that combines VPN and antivirus features, making it a cost-effective choice for those seeking comprehensive security solutions. The setup process is straightforward, aided by a responsive customer support team that provides step-by-step guidance. However, some users encounter initial setup issues, particularly with antivirus or VPN configurations, which can be a hurdle for new users.
Quick facts about Surfshark
What is Surfshark?
Surfshark VPN is easy to use VPN software that estalyzes, encrypts and secures your internet connection on public WiFi hotspots while keeping your mobile activities anonymous and private from any other users sharing the same network. Surfshark VPN maintains complete online privacy and freedom via complex encryption algorithms implemented by a state of the art VPN network. All connections are protected by military grade cryptography. There are no logs of data for nefarious third parties to intercept or steal.
Pricing
Starts from $2.21 / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRMulti-Factor Authentication (MFA)
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Surfshark Software Demo
Surfshark was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Surfshark
- Use cases
- Remote workforce security, Travelers needing secure public WiFi access, Small to medium business online privacy
- Team types
- IT security teams, Freelancers and remote workers
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Surfshark
Responsive and professional customer support resolving issues promptly
Economical solution combining VPN and antivirus features
Easy and seamless setup process with helpful guidance
Is Surfshark right for you?
Best for small to medium businesses needing simple, affordable VPN with antivirus.
Choose Surfshark if
- You want an easy-to-setup VPN with combined antivirus protection.
- Your team values responsive, professional customer support.
- You need reliable security for remote workers and public WiFi access.
Consider alternatives if
- You require advanced VPN configurations and highly customizable features.
- Your organization faces recurring connectivity issues in specific locations.
What buyers should know before shortlisting Surfshark
Surfshark has consistently demonstrated itself as a reliable and cost-effective VPN solution backed by exceptional customer support. Users commend its affordability, often highlighting the inclusion of valuable features like antivirus and ad-blocking alongside the VPN.
The platform’s ability to deliver tangible benefits—such as online security and savings on app purchases or travel bookings—adds to its appeal. Many long-term users report stable, dependable service and consistently positive experiences with the live support team.
In particular, the customer service agents like Emily Johnson, Michael Lewis, and others receive glowing praise for their professionalism, problem-solving abilities, and friendly demeanors, fostering a sense of trust and satisfaction among users. While there are some technical hiccups, such as initial installation challenges or specific feature gaps, these are generally resolved quickly with the help of responsive support agents.
Overall, Surfshark strikes a balance between affordability, features, and stellar customer service, making it a solid choice for both newcomers and experienced VPN users looking for value and reliability.
Surfshark pros and cons
- Surfshark pros
Responsive and professional customer support resolving issues promptly
Economical solution combining VPN and antivirus features
Easy and seamless setup process with helpful guidance
- Surfshark cons
Initial setup or installation issues, especially with antivirus or VPN configurations
Limited functionality and missing advanced features
Ready to try it?
Get started with Surfshark
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Surfshark side-by-side with top VPN Software alternatives.
What is the pricing of Surfshark?
Surfshark Pricing Plans
24 Months
$2.21
/Month
Unlimited devices
No logs policy
All advanced security features
High-speed content delivery
30-day money-back guarantee
Show more +
6 Months
$6.49
/Month
CleanWeb
Unlimited devices
Whitelister
Strict no-logs policy
Kill Switch
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1 Month
$12.95
/Month
CleanWeb
Unlimited devices
Whitelister
Strict no-logs policy
Kill Switch
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Surfshark reviews and ratings
Buyer sentiment
Overall positive sentiment highlights reliable service, affordability, and excellent customer support despite some setup and feature limitations.
What buyers like
- Customer support responsiveness
- Affordability and feature combination
- Ease of setup
Common complaints
- Initial setup difficulties
- Limited advanced functionality
What users are saying
Z
zinichi
06/24/24
Emily Johnson is very kind and polite.
Emily Johnson is very kind and polite. I was lucky to have her help.
VC
Valued Customer
06/24/24
Stable work, responsive support team
I've been using SurfShark for a few years and am extremely satisfied. When I encountered an issue with connecting to some locations, the live support ...
Read more
R
RL
06/24/24
Norman Shelton was amazing
Norman Shelton was amazing, he was able to help me login to my account.
R
RL
06/24/24
Norman Shelton was amazing
Norman Shelton was amazing, he was able to help me login to my account.
MT
Miyamoto Tsunehiro
06/24/24
Renewal Plan
After reviewing the renewal plan and price, I inquired about the renewal conditions and requested to cancel my renewal and receive a refund of my ...
Read more
SH
Samantha Hazelgrove
06/24/24
New to Surfshark
I was looking at getting an economical solution for VPN, antivirus etc and came across Surfshark. I had a problem initially, installing the antivirus ...
Read more
What are the features of Surfshark?
Anonymous browsing is an important feature of various software that allows users to privately and securely browse the internet. It provides…
DNS Leak Protection is a vital security feature designed to protect users' online privacy. It is a feature commonly found in many VPN (Virtu…
A kill switch is a feature commonly found in software applications that provides an extra layer of security for users. This feature allows t…
Multi-Protocol, also known as multi-protocol routing or multi-protocol switching, is a feature that allows different network protocols to be…
Multilingual browsing is a software feature that allows users to access websites in different languages. It is designed to enhance the user…
Peer-to-Peer (P2P) is a software feature that allows direct communication and sharing between devices without the need for a central server.…
Remote access is a software feature that allows users to access a computer or network from a remote location. This means that individuals ca…
Surfshark security and data handling
Key compliance certifications and security features for IT and security teams evaluating Surfshark.
Certifications
Security features
Developer & data
Alternatives to Surfshark
Surfshark Support Options
Frequently Asked Questions About Surfshark
Common questions buyers ask before choosing Surfshark.
Surfshark is a VPN Software. Surfshark offers Peer-to-Peer, Multi-Protocol, Multi-language Browsing, Kill Switch, DNS Leak Protection and many more functionalities.
Surfshark is a strong fit if: You want an easy-to-setup VPN with combined antivirus protection.; Your team values responsive, professional customer support.. Consider alternatives if: You require advanced VPN configurations and highly customizable features.; Your organization faces recurring connectivity issues in specific locations..
Buyers commonly note the following limitations of Surfshark: Initial setup or installation issues, especially with antivirus or VPN configurations; Limited functionality and missing advanced features; Support bot often unhelpful, requiring escalation to human agents.
Some top alternatives to Surfshark includes PureVPN, CyberGhost VPN, FastestVPN, Private Internet Access VPN and Fast VPN.
Surfshark offers Free Trial, Subscription pricing models
The starting price of Surfshark is $2.21/Month
Ready to try it?
Get started with Surfshark
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
