SurePayroll Reviews in August 2026: User Ratings, Pros & Cons

VP

What do you like best? The program is use friendly Great with notifying and sending reminders to clients who are busy small companies What do you dislike? Nothing to dislike with using sure payroll What business problems are you solving with the product? What benefits have you realized? Accuracy in filing tax reports reports and year end are made simple

Excellent Service, Even Better Customer Service

What do you like best? Surepay allows a small business the opportunity to have a seamless payroll service without high costs that typically follow a payroll service. The ability to use online access to run payroll is an excellent option and is easy to do. If you do have any questions, Surepays customer service is accessible and top notch. What do you dislike? None that I can think of at this present moment What business problems are you solving with the product? What benefits have you ...

Simple & Reliable

What do you like best? SurePayroll is simple to use. They are reliable when it comes time to file & pay taxes. Customer service is friendly & helpful on the rare occasion should I have questions or need help. What do you dislike? The secure login can be a pain since we use 2 computers - 1 to report and another to print checks. Recommendations to others considering the product No complicated taxes to calculate! What business problems are you solving with the product? What ...

No need to worry.

What do you like best? I have enough to worry about without all the tax rules, no need to worry with SurePayroll. What do you dislike? I have sent tax rate information in multiple times but still owed workers comp. What business problems are you solving with the product? What benefits have you realized? I don't need to worry all the taxing agencies, SurePayroll keeps all that. It frees up time to wear some of the other hats I have.

2nd Year with Sure Payroll

What do you like best? Sure Payroll is very user friendly and seems to answer many questions before they're asked. When I was still unsure, though, the telephone customer service representatives have been very helpful and patient, always making sure my questions are thoroughly answered. What do you dislike? In the beginning, I disliked the requirement of running payroll two days before usual so it could be subtracted from our account. I understand the reasoning, however, and was able ...

No-Hassle Payroll

What do you like best? Running payroll is just a couple of clicks away. Very little friction in the payroll workflow and easy sign-up process. What do you dislike? The interface could be more modernized (flatter colors, skinned UI instead of native browser controls, etc.. Also it could be a little easier to set up company matches post-account creation without having to go through help desk. Recommendations to others considering the product Set up company matches during signup ...

Easy to use and affordable

What do you like best? Interface is easy to use, simple and quick. Support staff is also great to work with. What do you dislike? No issues so far - nothing to dislike. What business problems are you solving with the product? What benefits have you realized? We were able to handle multi-location payroll at an affordable price.

Just okay.

What do you like best? Service sucks. They do not follow through with what they say What do you dislike? The customer support. They are not very good Recommendations to others considering the product Well it's easy. But when you refer someone they screw you out of what they promised What business problems are you solving with the product? What benefits have you realized? Ease of use in the only benefit

When it works, it works. When it doesn't it can take SEVERAL MONTHS of daily calls for resolution.

What do you like best? SurePayroll is really easy to use. Just enter pay information and everything is done for you. I really like being able to preview payroll amounts quickly. This part of SurePayroll gets a 10/10 rating from me. What do you dislike? I was notified by my state that they have no proof of wage withholding taxes being paid -- for years! SurePayroll has been debiting my account to pay these taxes, which amount to thousands of dollars. SurePayroll has the correct state ...

Makes life easier!

What do you like best? I love that SurePayroll takes the guess work out of paying my nanny. There are enough decisions to deal with on a daily basis, I love how seamless payroll is. Great that I can do direct deposit for her, and the app is great. What do you dislike? Filing taxes at the end of the year was a bit confusing. The Q&A section of the Sure Payroll website needs to be updated as some of the Q&A answers were incorrect/out of date. What business problems are you solving ...