SumUp Reviews in November 2026: User Ratings, Pros & Cons

good for rare credit card payments

Commision rate is higher. And paiements received during the weekend are credited into the account usually on wednesdays or thursdays. So you should be very very patient Reply : late payments are recurrent. Sorry to inform you. An example : Last weeks payment done on 5 th april are still not credited on my account. One week later... More than 2 to 3 working days

Quick

Quick, Confident, Knowledgeable and Reassuring Support

good for rare credit card payments

Commision rate is higher. And paiements received during the weekend are credited into the account usually on wednesdays or thursdays. So you should be very very patient Reply : late payments are recurrent. Sorry to inform you. An example : Last weeks payment done on 5 th april are still not credited on my account. One week later... More than 2 to 3 working days

Great customer service!

Great customer service! The advisor I spoke to was kind, understanding, sympathetic and showed compassion. I got a call back in 15 mins to say a new card reader would be sent out

So far I’m having an excellent service

Date of experience: March 27, 2018

Waste of Time

Bought card reader and set up account in September, used a few times, received an email in February asking for information to verify my business, sent Vat certificate, CIS card, Utility bills, driving licence, bank statement. They sent an email last week saying I was verified but needed proof of partnership either the partnership agreement,( family business so no agreement ) or business bank statement with partners names ( statement in business name only) replied and suggested that the Vat ...

Waste of Time

Bought card reader and set up account in September, used a few times, received an email in February asking for information to verify my business, sent Vat certificate, CIS card, Utility bills, driving licence, bank statement. They sent an email last week saying I was verified but needed proof of partnership either the partnership agreement,( family business so no agreement ) or business bank statement with partners names ( statement in business name only) replied and suggested that the Vat ...

New reader in 2 working days!

Eleven days short of a year my Card Reader developed a fault. Phoned customer service on Friday and had a brand new Reader on Tuesday. The customer service operative even apologised for SumUp sending me a faulty reader! Top marks to SumUp

Sumup system march

Sumup have a system which requires no paper ,or printer just storage for PDF. THEY are quick to respond to emails ,have an easy to use card terminal which is tamper proof and well made, also a short payment time which to a small business along with a low rate of fees is important

Sumup is brilliant

Sumup is brilliant, very versatile and easy to use, i would defiantly recommend this truly superb piece of equipment, i have had several payment tools in the past, sumup is streets ahead, love it !