SumUp Reviews in November 2026: User Ratings, Pros & Cons

I originally loved this but have had…

I originally loved this but have had increasing issues with reliability. I continuously have to reset paymrnt methods to get it to connect to the terminal. Today I couldn't reconnect - this morning all good, this afternoon it wouldn't connect. The terminal is only a year old. Embarrassing with my clients and not acceptable. Tried calling as suggested but their offices are closed. Considering changing provider - I need something that doesn't let me down. I have recommended you so many times, ...

As a small business SumUp is perfect…

As a small business SumUp is perfect for us! We are an online retailer but do attend trade shows, hold pop up events, stands at conventions etc so just needing something portal and reliable. SumUp customer support have been spot on. It's got the lowest transaction fee rates and no monthly fees. Just what we needed.

As a small business SumUp is perfect…

As a small business SumUp is perfect for us! We are an online retailer but do attend trade shows, hold pop up events, stands at conventions etc so just needing something portal and reliable. SumUp customer support have been spot on. It's got the lowest transaction fee rates and no monthly fees. Just what we needed.

Reliable and cheap

Had a couple of different card readers but so far this has been the best. I’ve found customer services to be very efficient (ordered a second card reader recently and despite being told 5 working days, received it in under 2). Card reader itself is simple to use and battery life is excellent. Transaction fees are the lowest of all the other readers I’ve used too. Only problem is it takes 2 working days to reach my account so over the weekend takes longer. Aside from that very impressed.

Reliable and cheap

Had a couple of different card readers but so far this has been the best. I’ve found customer services to be very efficient (ordered a second card reader recently and despite being told 5 working days, received it in under 2). Card reader itself is simple to use and battery life is excellent. Transaction fees are the lowest of all the other readers I’ve used too. Only problem is it takes 2 working days to reach my account so over the weekend takes longer. Aside from that very impressed.

Simple and reliable

Date of experience: September 14, 2018

Well worth consideration.

Good service and inexpensive for a small business. Easy to use and portable.

Good !!

The good way to be paid fast and easy

Low cost to buy

Low cost to buy, Low charges, Easy to obtain, Small and completely portable can be kept in the car. Fast connection and card approval notification. I give my customer options to pay by cash or now card as I sometimes find the customers dont have the cash on them or at home. Helps close the sale on expensive items where customer can opt for a credit card payment and settle with the card company at a later date.

Great space saving device

Great space saving device. Very convenient and reliable card reader and payment system. Connects with the app in a few seconds and needs charging once a month. Precise and time served funds transfer and clear statements. Saves a lot of hassle and time.