SumUp Reviews in July 2025: User Ratings, Pros & Cons

Blocked Card Reader

Had a card reader which became "Blocked". Contacted Support and had a reply within an hour or so telling me the reader was still under warranty and a free replacement would be sent. Excellent service.

So easy to set up and excellent…

So easy to set up and excellent customer service. Highly recommend.

Payment delays and errors

The reader has worked fairly well for a couple of years, but recently a string of payments were delayed which was frustrating but got resolved within about seven days. Then this week, a combined payout appeared in my account twice (like a duplicate payment) and without explanation, SumUp are now deducting the error by withholding my more recent transactions. I'm not out of pocket but it's very confusing and has been done without apology or explanation. Now today I received an email from ...

Vary good respond

Date of experience: June 16, 2021

After lockoback in business ut reinstatement was very…

After lockout reinstatement was very quick Many thank

Very satisfied with Sum Up

I have been using the Sum Up platform for a year now, and I am very satisfied with it. If there is anything I need to sort out, they are very helpful. I will be recommending them to all and any one who needs a financial/business transaction platform.

Staff Need training, specially reading English

Shame the staff do not know what they are doing. I have sent email asking them to change some details on business name. they emailed back saying done. when we checked the data nothing been done. They have rectified their mistake now So i have put 1 to 3 Star. I have to wait to see any future problems in future.

How can I start,?,?

How can I start,?,? After a couple of years of been sumup costumer with múltiples devices I decided to stop and change. Why? Just because of the crashes of the devices and the slow working. And believe me, I've tried everything. The truth is they have a bug in their system and they cannot fix it or they just don't want to fix it... If you read this and you're a new sumup cotumer, please don't loose time like me, you have only 30 days for getting you money back after purchasing one of their ...

Excellent product that has delivered on…

Excellent product that has delivered on every area that it says it would

Sumup support

The customer service no. For SumUp is 016971668. The Gentleman that answered could not have been more helpful. My phone and card reader would not connect with each other. He spent a lot of time with me and eventually sorted out my problem. I am truly grateful to him. Thank you.....June Osborne