SumUp Reviews in July 2025: User Ratings, Pros & Cons

Simples!

Our SumUp machine had been sitting unused for 17 months in the Museum of Ryde, thanks to Covid. However, after an overnight charge it was ready to go. (The printer still had 30% power left.) It's so simple that our volunteers quickly remembered how to use it, and the majority of visitors, having been accustomed to card payments elsewhere, are happy to see that we've got a machine. The daily usage reports provide a simple way for our treasurer to keep an eye on things, so simple sums up SumUp!

They also help charities . . .

As a charity (Rotary) we have found the Sumup experience helpful and very positive. It has helped particularly during the pandemic, where less cash is carried, and has accelerated and improved our fund raising, with the reports being useful for auditing purposes.

To slow and often crashes.

sometimes works ok but a lot of the time left waiting for an unacceptable amount of time even though there is a good signal and we have to revert to cash transactions. Quite embarrasing really. You have to switch the hand set off and reconnect while custmers ice cream is melting!!

Excellence service

Date of experience: August 24, 2021

Every this is really good

Every this is really good. Product quality is really good.

It is a really comfortable and…

It is a really comfortable and convenient solution, I recommend it to everyone!

Great little card reader

Great little card reader, simple to use.excellent customer support would definitely recommend

Had a chat with customer service and…

Had a chat with customer service and the issue was resolved quickly and explained to me in detail what was going on.

It is excellent great service and…

It is excellent great service and devices BUT customer service is nonexistent If you have problems you have to go to 3rd party pages for advice

I’m really starting to give up with…

I’m really starting to give up with sumup.. they used to be great however I’m not sure if You have grown too big to quick or what but the service has become significantly lesser I’ve been nearly two weeks now for you to simply change the name of my business and payment details..two weeks.. this makes no sense I’m so sick and tired of contacting customer support and either getting no response or constantly getting through to people that apologise and are very polite but tell me they’re not ...