SumUp Reviews in November 2026: User Ratings, Pros & Cons

Excellent customer support

Excellent customer support. Sorted my problem with accounts out very quickly. A really simple and easy to use system.

Back up and running

At an event my SumUp Air stopped working with a message to call support. The phone was answered quickly..none of this ..you are number 15 in the queue...I was told even though I bought through a third party, if I supplied proof of purchase , the terminal would be replaced. This is excellent customer service.

Excellent customer support

Excellent customer support. Sorted my problem with accounts out very quickly. A really simple and easy to use system.

Poor customer support ????

I bought a SumUp printer for my SumUp 3D card reader. It has worked maybe four transactions before failing to be recognised by the card reader as the word Printer does not appear in the Device menu. I have only ever used the original cable and charger that came with the printer. I have followed all the tips and tricks on SumUp's website to coax the printer to work, followed the instructions of the support staff to the letter and it still does not work. Support staff said they would raise a ...

Poor Service Following Change from Debitoor

Absolutely awful customer service Absolutely awful customer service. Following SumUp's aquisition of Debtoor, yesterday I received an email prompting me to 'upgrade' to Sumup from Debitoor's tried and trusted Debtoor platform, which has been flawless. Suddenly, basic functionality, like the ability to raise an invoice in a difference currency is no longer available. After initially responding to a support message to tell me it was available, I responded with screenshots proving that it's ...

Not great

SumUp is a great service when it works and most of the time it’s trouble free. Unfortunately when it doesn’t work it’s impossible to get to speak with anyone or get them to answer emails or messages. Great shame as with good customer service this would be a five star business

So annoying

So annoying, their website is so slow and won't let me verify my account, as for their app it hardly ever let's me click on buttons and when it does it goes to a blank white screen with the sunup logo, I can't verify my account as I don't have the option so my sunup is basically useless at the moment

SumUp made things easy for me

SumUp made things easy for me. It's amazing how they respond to you right away and get things done. I highly recommend SumUp to everyone. Great Job!

They read the question!

I wrote, asking a couple of simple questions. The replies showed that the operative had actually read the questions and answered them coherently. This doesn't happen nearly often enough.

Easy to setup and very helpful team .

Date of experience: March 02, 2022