SumUp Reviews in November 2026: User Ratings, Pros & Cons

Excellent!

Brilliant, very easy to use, not at all complicated, superb customer services (thanks Kayolan!) and quick to set up/get approved.

Shocking service

Shocking service. Cancelled account for no reason after only a few weeks. Have contacted 3 times over there online chat and via phone. Still no one is available to assist me in refunding there unit. If you are looking for a card payment service for your business. Stay well clear of these cowboys.

SumUp definitely sorted my problem but…

SumUp definitely sorted my problem but I wish it hadn't taken so long.

Unreliable company with Poor customer service

Poor customer service, they sent my parcel to the wrong address and they were unable to solve the problem they created. Basically they put my home street address with my trading postcode address. I am not complaining about human mistakes but about their inability to solve the problem and understand the problem. They are absolutely unreliable. Tried to call them directly, but they never answer. At the end of the story, I should contact the delivery company on my own to solve the problem. ...

Excellent customer service

Date of experience: April 27, 2022

SCUMBAGS!!!

SCUMBAGS!!! Steer clear of these cowboys!! They claim that they have an office based in London, when I called them out on it and physically went to their London office, guess what.. no company by the name of SUMUP were there. I then reached out to SUMUP via live chat support and called them out on their lies and was told SUMUP are operating in different buildings around London however can not disclose which address haha!!! scammers!!! I then dug a little deeper to find that they ...

Poor Poor Customer Service

First, let me tell you that the way this was handle was a nightmare. This should have NEVER happened the way it did. My customer has had a problem every time he has tried to pay your system. I am not sure why? He tried using a chase bank card to pay the deposit and it would not accept it. He ended up using an AMEX card and it worked, when I sent him the invoice that reflected the payment and had a balance due, it would not let him pay. I immediately called SumUp on Friday, April 22, 2022 ...

Absolutely awful customer service

Absolutely awful customer service. My first contact to find out why we could'nt take payment was at 09.30am on the 22nd April. Drip fed questions to verify our account after reaching £5k. Second day without being able to take card payments even though yesterday I was promised once they had the infomation they asked me for by email it would take 20 mins to verify. Waited & waited called so many times and nothing. The agents all say the same thing as if they are reading from a script. This ...

DO NOT TRUST THEM

The reader itself is easy to use. I’ve been using it for a few months and no issues. I’ve the Easter holiday they withheld a transaction. I cannot get through to customer services AT ALL. Tried the live chat, email and phine and nothing. No answer. So upset. I won’t be using them again. I can’t risk losing more money? Really bad

Absolutely awful customer service

Absolutely awful customer service. My first contact to find out why we could'nt take payment was at 09.30am on the 22nd April. Drip fed questions to verify our account after reaching £5k. Second day without being able to take card payments even though yesterday I was promised once they had the infomation they asked me for by email it would take 20 mins to verify. Waited & waited called so many times and nothing. The agents all say the same thing as if they are reading from a script. This ...