SumUp Reviews in November 2026: User Ratings, Pros & Cons
Streamline payments. Grow your business.
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 6821-6830 out of 10049
C
Customer
05/02/22
Very unsatisfied
My bank charged me a pretty expensive fee for receiving a payment from SumUp, I have reached out to SumUp and asked them about the fee which was never mentioned by them (to be fair it was charged by the bank and not sumup) to which they kindly offered to return the whole amount of the fee. I accepted the offer and it has since been two months and I haven't heard back from them. They're not answering phone calls and they're so slow and not-helpful with email replies.
SL
Stan Ley
05/01/22
Nobody Cares Once You’ve Purchased It!
If you mean uninstall and reinstall the app, I’ve done that already but nothing has changed. I’ve had the App for 12 months. It went wrong after about four months but nobody can/will help me. They just keep passing me to one department and back to the other department. Nobody will own the problem and nobody checks if it’s been resolved. It hasn’t and I still can’t use it!
MV
MISS Vivienne Mactavish
04/29/22
Sum up
Excellent service, without any fuss 10/10 Thank you Wonderful Vivienne
JB
Joe Byrne
04/29/22
I had a problem connecting my device.
I had a problem connecting my device. Very quick reply to my email.
B
Bob
04/29/22
Scam they have taken my funds and have…
Scam they have taken my funds and have not paid me I have tried to refund back to my customers and they have not sent the refund and they have also tried to take money out of my bank account on a number of occasions with out any permission. They are a scam and steal from poor people trying to run a small business. I have called them on a number of occasions and they have shut the phone on my face and ignoring my emails and they have frozen my account for no reason. Please avoid avoid
PT
Paul Thomas Boiler Team
04/29/22
Amazing back up service
Amazing back up service, they understand individual business requirements and act on supporting us.
R
RH
04/28/22
AVOID SumUp
AVOID SumUp Not yet done; simple change of address taking nearly 10 days. I phone them to update (cost me 35 minutes on phone); sent internal message; no email update nothing. Avoid Avoid Avoid
D
denise
04/28/22
Brilliant service
Date of experience: April 28, 2022
LS
Louis Silva
04/28/22
Faulty Card Reader
Terminal developed a fault where cards were unable to be inserted into "chip" reader. Contacted customer services and they arranged for a replacement to be shipped promptly. Very impressed with the company's service.
IJ
Ibrahim Jama
04/28/22
it was successful work
Date of experience: April 28, 2022
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].