SumUp Reviews in July 2025: User Ratings, Pros & Cons

Useless thieves been using them for a…

Useless thieves been using them for a year I recieve constant sales payments, since my business as been growing they’ve been keeping an eye on my incoming, the little dirty scavengers decided to put a hold on my account as soon as I receive my latest payments of 5k the useless bozos request information which they already have I resend them everything including invoices of the payments, couple days later decide to close my account and hold the 5k scumbags I’ve been operating with sumup for 1 ...

I am so shocked at the poor treatment…

I am so shocked at the poor treatment we have received. We are a church and registered charity and they happily took the money from us for the card machine. 3 weeks later and a day before an event where we needed the card reader, and after we had produced stationery saying we accepted cards, they just sent a curt Email saying our account had been closed under article 13. They have not responded in any way to requests for clarification. We are completely bemused. They caused us huge ...

Very good everything works OK

Date of experience: June 22, 2022

Awful customer support

Updated to include purchase order number - 23478540. Order was made for Lucky Day Competitons. Feel free to contact me again regarding this if you decide you should have just sent us a replacement charger I recently ordered a sum up printer terminal and while the process of ordering was easy and delivery was fast, once it arrived the charger for it wasn't working and the terminal was dead. I was able to charge it off my phone charger and get it working but twice in one week I contacted sum ...

Really bad experience..

Really bad experience... absolutely no service.. tried to contact by phone. waiting tone, no reply. when my number was incooperated, they replied after some time same day, but hung up immediately. a company who doesnt want to support their customer..and who to ask then.. support service, no help. After a month still waiting for response!! Help yourself, dont buy a SUM UP product.

ihad to wait 6 weeks for my rerefund…

ihad to wait 6 weeks for my rerefund /// STILL NOT SURE I HAVE RECEIVED IT same crap evey time i call customer service 1 TO 10 IGIVE 00000000

AVOID AT ALL COSTS! MY BUSINESS IS UNABLE TO TRADE AFTER WHAT THEY HAVE DONE

So I have opened an account which was very easy and effortless that's the positive. So for the negative... I have received 2 payments which took 3 days to arrive and within minutes they locked my account and asked for a number of questions to be answered and proof of address/identification. I have answered the questions straight away and sent the requested documentation. This was on Monday, its now Wednesday and I've had no response and no access to over a thousand pounds in my account. I ...

Merchant-ID MESMSUUT

Merchant-ID MESMSUUT Do not use this company , for almost 1 month they are holding my money into a blocked account. i sent what they have requested , and they haven t replied since. This company is a bad joke... makes companies accounts to steal their money. AVOID THEM AT ANY COST. i am waiting my money to be returned for 1 month .. Please give me my money .

I had a question that I needed answering

I had a question that I needed answering. The person I spoke to was friendly and really helpful. I also had to email to get some details changed and it was quick an simple. Communication with sumup is a pleasant experience. Thank you

AVOID at all stakes and beware as…

AVOID at all stakes and beware as suspicious scam activity! After numerous calls to customer services, which are absolutely useless, and they literally can't do anything, I have been advised to sent and email, which I have done and as of yet no reply, nor unable to reach the department, as been told they can only be reached by email. Vicious circle in high shell! Here is what has happened to me, sharing as want to make everyone aware to avoid any payments being made via SumUp, at all ...