SumUp Reviews in November 2026: User Ratings, Pros & Cons

Shocking customer service

Shocking customer service. They really do not want to deal with customers. You can hang on the phone for hours (if you are lucky enough to find the number) only to be hung up on. Web bot services is shocking too ! Absolutely no regard for customers time at all

What an absolute disaster!

What an absolute disaster!! Been using SumUp for years. £180 for a compatible device. Yesterday was a complete mess with systems down. Today? New upload and my device (and my daughter's device from her shop) no longer compatible. Staff running about trying to connect their phones. Complete chaos. Not a great impression in a busy shop. What is going on???

Terrible Sum-Up card readers

Terrible, and just not possible to set up if you want to set up the card readers for a charity. The process is agonising and in the end, we gave up. Having paid for two card readers we lost the money which is quite bitter when we were fund raising or a charity! Tried to call the help centre and customer services but absolutely no response. Tried to contact via email but no email address available. Impossible to contact. Stay away from this company.

Clear and easy to understand…

Clear and easy to understand instructions were given by the Customer Support Expert.

Very efficient

Recently joined SumUp as business owner. Very efficient and quick to reply to any queries you may have. Would definitely recommend. Angela

My profile is pending now for 3 months

My profile is pending now for 3 months. I have provided every document they have asked for, I have also checked it with the support team, they have also agreed that every document is with them. Almost everyday I call the support center and they ask for more patience from my end, I have got several promises (even in writing from the support team) that my profile will be available in a few days. My patience is lost at this point, I am considering contacting the authorities about this because ...

I’m trying to link my SumUp to my bank…

I’m trying to link my SumUp to my bank account but when I go in to amend my bank account details, you say you need to send me a verification code to my mobile, but then you list an incorrect number! My number is correct in my profile. So I don’t know what to do, I can’t get hold of anyone on the phone, no reply to emails, I have an event today but I can’t use my machine as I worry I’ll never be able to access my money! If this isn’t solved quickly I’ll be looking to return my device for a ...

Poor service – is there anybody behind the wheel?

Poor service. Sign up was easy and kept well informed of progress of chip machine. That's where it ends... Trying to contact them is impossible and when you do get through you are fobbed off and told it's being handled. I have not done any transactions yet but on the evidence I have so far I will be cancelling it before they cause me any damage to my business financially. So far it's just been a big waste of time. 3 weeks to try and set up the account with no response and three emails sent, ...

Grateful for the help.

When your technically challenged in setting these things up having help to talk you through is a must, I asked and the help was there.

!!!!WARNING!!!

!!!!WARNING!!!! STAY AWAY SUMUP IS NOTHING BUT A GANG OF THIEVING RATS. THEY HAVE BLOCKED MY ACCOUNT AND REQUESTED FURTHER INFO WHICH HAS BEEN PROVIDED AND THEN 4 ADVISORS CONFIRMED FUNDS WILL BE RELEASED WITHIN 3 DAYS AND THAT EVERYTHING IS FINE BUT HERE WE ARE OVER A WEEK LATER, NO ANSWER TO EMAILS AND SUPPORT TEAM CONSTANLY SAYING SAME THING THAT THEY HAVE ESCALATED THE MATTER TO THE SENIORS AND WILL BE INTOUCH SAMEDAY BUT STILL NOTHING AND THEY KEEP SAYING THE SAME THING OVER AND OVER ...