SumUp Reviews in October 2026: User Ratings, Pros & Cons
Streamline payments. Grow your business.
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Starts from $0 / month when monthly, also offers free forever plan
SumUp Reviews & Ratings
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Spotsaas Editor’s POV
SumUp is a compact and easy-to-use POS and payments solution tailored for small businesses, mobile merchants, and service professionals. It stands out for its affordable hardware, transparent transaction fees, and plug-and-play setup. With integrated card readers, invoicing, e-commerce plugins, and real-time sales tracking, SumUp is ideal for those seeking a ...Read more
SumUp pros and cons
Easy integration with accounting and eCommerce platforms
Supports both in-person and online payments
No monthly subscription required
Low-cost, mobile-friendly card readers
May not suit complex restaurant or enterprise setups
Limited advanced POS features (e.g., detailed inventory, loyalty)
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Showing 6021-6030 out of 10049
T
Theaterhaus
12/11/22
"Support" - a dish best served cold
The whole experience with the "support" provided by SumUp seems like a stalling tactic. Our mails weren't read properly, we received absurd calls for action and at one pont they even lied to us about the warranty period of the product we bought.
M
Mick
12/11/22
Good system but avoid sum up credit card
Very good system but don't bother with the sum up credit card think it might be a bit of a rip off. Also don't try and link another phone to your card reader. It led us to complications about getting the money out.
AB
alastair ballentyne
12/10/22
Possibly the worst user experience in…
Possibly the worst user experience in recent memory I recently joined sumup so I was able to take in person payments for events, the experience has been complete rubbish. Their customer service is badly trained, totally unhelpful and do not take the time to help with your problem. My issue being simply to change the bank account associated with my account. I could not do it via the portal online because I use an online bank, so I called them up. The advisor told me only Sumup can change ...
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C
customer
12/09/22
Great customer support!
Customer support for account setup was very easy-going. Their replies are quick and very helpful.
C
customer
12/09/22
Great customer support!
Customer support for account setup was very easy-going. Their replies are quick and very helpful.
S
Samantha
12/09/22
Multiple times the device has stopped…
Update: I had emailed them letting them know that the device I ordered was needed the following week and if they couldn't deliver by then to just refund me. I ordered it on the 4th of December and it said it would be 2-3 business days. It didn't arrive in time (because they used royal mail even though they knew they were on strike) so I emailed asking for a refund as I no longer needed it. I also left this review. They replied to this review but never emailed me back or refunded me. I ...
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N
Nathan
12/09/22
Absoloutley shocking service.
Absoloutley shocking service. Won't allow me to transfer any funds across, keeps saying wrong password and wrong biometrics. The password allows me to log in, I can use my biometrics for anything else apart from sum up. This has been going on for about a month now. Contacted about 8-10 times, they don't even read your emails. Basically send you a stupid email saying to uninstall the app etc, I done all that and they sent another email asking me to do it again. I spoke on live chat and they ...
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KB
Karen Beattie
12/08/22
Just had to contact sumup about a issue…
Just had to contact sumup about a issue i was having had the help for Maddison who sorted it out for me in no time and hassel free thanks again for your help 😊 10 out 10 from me.
CH
c holland
12/08/22
After a disappointingly slow reply
After a disappointingly slow reply, the service was then prompt and helpful. The battery had completely stopped charging though the reader was less than 18 months. It was still under warrenty so a new reader was received within a couple of days after the email was eventually answered.
ME
Mr Emmanuel Andrade
12/08/22
Excellent Service many thanks
Date of experience: December 08, 2022
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].