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SumUp - New SaaS Software

SumUp Reviews in June 2025: User Ratings, Pros & Cons

Streamline payments. Grow your business.

4

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SumUp Reviews & Ratings

4

Very Good

Based on 4 ratings & 10049 reviews

Rating Distribution

Excellent

(7627)

Very Good

(626)

Good

(216)

Poor

(191)

Terible

(1389)

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Showing 5731-5740 out of 10049

CG

clare gale

03/10/23

1 out of 5

They cancelled my account for no reason

I was happily using this service but for no given reason that I can understand they have withdrawn their service for me! I have money in the account that I need to jump through hoops to get!!(it’s my money!!) I contacted chat and was just sent links to read without any explanation as to why they are asking me to send the card reader back. I’m soooo not happy!

MS

Muhammad Shahid

03/09/23

5 out of 5

It is really help full for me

Date of experience: March 09, 2023

CI

Customer in Oxon

03/09/23

1 out of 5

Not happy

I cannot understand why the Solo product is not supplied with a cable that fits into a standard USB socket so it can be charged up. Why not have a cable just like you get with a mobile phone? I've asked about this and they tell me I need to buy something else and suggested a laptop.

CI

Customer in Oxon

03/09/23

1 out of 5

Not happy

I cannot understand why the Solo product is not supplied with a cable that fits into a standard USB socket so it can be charged up. Why not have a cable just like you get with a mobile phone? I've asked about this and they tell me I need to buy something else and suggested a laptop.

GB

George Bernard

03/08/23

5 out of 5

Has a business account now

It's actually my second time using them for my coaching business. The card device I used for taking the odd card payment for in person workshops a few years was fine. After Covid I never went back to taking physical card payments and forgot about SumUp until I recently got fed up with my Bank (rhymes with Fat Chest :-) charging extra for almost everything. Went online and was surprised to find SumUp has a free bank account without extra charges. Didn't even have to go through all the signup ...

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MP

MARIOLA PRZYBYL

03/08/23

5 out of 5

Very useful tool for my small business

Very useful tool for my small business. Easy and simple. I Highly recommend!

MB

Ma Baker Doggydazzlers Hull

03/07/23

5 out of 5

No issues whatsoever with the machine…

No issues whatsoever with the machine or the processing of payments. So easy to use and manage.

PM

Petra Moller

03/06/23

2 out of 5

Abysmal customer service/support

Abysmal customer service/support. Every few transactions we keep getting a "server error" message (which never used to happen until it started regularly three weeks ago). Got through to an agent on the chat box, who asked me if I'm trying to do transactions via the app, or via the desktop dashboard... When I said it was the app, I was asked to please do a quick transaction via the desktop dashboard to see if the server error comes up. I had to explain to the agent that it is not possible to ...

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SE

Stuart Eccleston

03/06/23

1 out of 5

Crap service, rubbish terminal

Crap service, my sum up hub keeps asking me to pay into wallet, I've contacted help many times , no help from them ,

SE

Stuart Eccleston

03/06/23

1 out of 5

Crap service, rubbish terminal

Crap service, my sum up hub keeps asking me to pay into wallet, I've contacted help many times , no help from them ,

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].