SumUp Reviews in October 2026: User Ratings, Pros & Cons

Sum Up is brilliant

We installed a Collectin More card reader in our church in May 2022 and it has been a Godsend ( no pun intended! ) The church is open daily and we receive a steady number of visitors throughout the year who come mainly to see the wonderful wall paintings for which the church is well known. The vast majority of people no longer carry cash and this has been a wise investment ( plus the fact we don't have to trek to a non existent bank.

Very pleased to be with sumup

Very pleased to be with sumup: processes are easy and payments pretty good too. What’s not to like. We are happy!😁

Overall sumup is a wonderful asset for…

Overall sumup is a wonderful asset for our company. Disappointed that we have to wait until Tuesday for Friday payments.

Works well but would like an easy way…

Works well but would like an easy way to work out your fees

All ok

All ok , card readers have a short shelve life , Could be doing with next payment without setting up a business account with SumUp.

It is a great system that helps small business-

It is a great system that helps small business work with customers with credit cards. The gadgets work really well and the software over the internet is really good and easy to access. The sales managers are not so good, they take forever to give you a response and take too long to answer any questions. Sometimes they give you one information and sometimes another.. but overall I am really happy with the system and software.

I’m not happy with the customer…

I’m not happy with the customer service. I did try call you guys before I was inquiring about it may call reader charge. I did ask to lower down my rate 1.69. I’m not happy absolutely not so I’m trying to find another company.

SUM UP worst customer service ever

The service you get from Sum up is the worst I have encountered. I had a customer pay me a sum of money in to my account and it has taken over 10 days to receive it in to bank account. I understand that large sums of money require additional information to prove you are who you are but it takes over 48hr for the security team to look at these documents and when you think that is all they require they ask you for more. I have tried to call them several time to confirm they don’t require any ...

When they are working

When they are working, the card readers are good. I have had TWO SumUp Solo readers that both broke almost immediately (they display a "blocked" notice and you have to get a new one) Customer support is USELESS. They have the usual script and if your issue is not within those parameters, they are helpless and a complete waste of time.

My account got blocked for no clear…

My account got blocked for no clear reason. According to them I breached condition 13...... But I still have no clue.