SumUp Reviews in October 2026: User Ratings, Pros & Cons

Do not use this ****

Recently signed up to there business account all was well till I receive email saying my account is frozen and would t be allowed to accept transactions The transaction they froze my account over it took 2 days for someone to email me and tell me the was incoming transaction but they didn’t credit my account with it so I couldn’t explain who it was from or why it was incoming. They finally told me on the Friday afternoon when it was supposed to be I coming bearing mind it was paid into ...

Customer Service unresponsive

CS do not respond to requests either by phone or email. I had to try 5 times to get them to verify the bank account into which I want payments to go. Then they failed to either explain to me how to transfer funds out of the Sumup account or do it for me.

Avoid this firm

Avoid this firm. Set of poorly communicated events leading to my complaint. 1.) 23/09/23 - set up a business account. Prior to setting up, I chatted with Sumup that we intended to use Sumup for local charity donation works, raising funds to help refugees and I was informed that was fine by your online colleague. I was requested to submit personal ID online, which was submitted immediately. Had an email from your colleague Liyana on that afternoon that you could not see my signature on my ...

I don't recommend this to anyone

I don't recommend this to anyone, very unprofessional customer service, when you have an issue, you will be left alone, takes ages to solve it, none responsive company, never get back to you, don't use any company where you can't contact them via phone .

Corrupt company, steer clear!

I thought it was working well until I made a payment over the phone which was a substantial amount of money, even though it was a repritable company and there was more than enough funds to cover it in my account and the recipient was with HSBC ( so a professional establishment) the transaction was declined. However, the money was taken immediately from my account making it impossible for me to pay the invoice. There company policy is to take your money for an undisclosed amount of time; I ...

can not get machine to work initially

can not get machine to work , spoke to customer services twice and said they would get someone more technical to phone back, never got call back till today but faith in sum up is back and a very nice employee solved the problem.

Honest Feedback

I really enjoy using sum up...its easy to use and the customer service support is excellent. Never had any major issues with connectivity.

Please avoid dealing with sum up

I am self-employed and I’ve got a SumUp machine. I have started taking payments for the first two times the payment came into my account after that sum up started holding my money unlawfully and i don’t get to get any answers. The only answer I get that the other department is dealing with it. They change their own company policies. Every time you speak to them, It has been two weeks and I’m getting the same answer. I am out of pocket and it’s causing a lot of problems for my business. ...

Easy money

Excellent way off taking money for items, seeing as though hardly anyone carrys cash anymore. We have set up multiple phone to be able to accept money using the app.

So easy to use

So easy to use , and next day payments. Has really helped my business.