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8.5

Spot Score

Sugar Market - Marketing Automation Software

Sugar Market Reviews in May 2025: User Ratings, Pros & Cons

Leads to customers, simplified.

4.4

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Sugar Market Reviews & Ratings

4.4

Very Good

Based on 364 ratings & 25 reviews

Rating Distribution

Excellent

(9)

Very Good

(9)

Good

(4)

Poor

(1)

Terible

(2)

Expert's Review

Sugar Market consistently proves itself as a reliable marketing automation platform tailored for small to medium-sized enterprises. Its standout features, such as dynamic email builders, intuitive nurture campaigns, and effective lead tracking tools, make it an incredibly impactful tool for streamlining marketing efforts. Users frequently praise its ability to ...Read more

Sugar Market pros and cons

  • Comprehensive marketing automation platform with robust features for email marketing, campaign management, reporting, and analytics.

  • Effective lead tracking system and personalization options, including merge tags and customization of sender details.

  • User-friendly for specific tasks like email building and data visualization, saving time for small and mid-sized teams.

  • Strong reporting features that aid in decision-making and offer valuable insights for marketing and sales alignment.

  • The user interface can be complex and has a steep learning curve, often requiring expert training or technical expertise.

  • Email builder and form tools have limitations, such as formatting challenges, restricted layouts, and lack of image uploads.

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Showing 11-20 out of 25

AU

Anonymous User

05/15/23

4.5 out of 5

"Very Interesting"

What do you like best about Sugar Market? Most helpful looks like all the training now available to use. I also like the visibility of the upgraded site. What do you dislike about Sugar Market? I haven't found anything to dislike as of yet What problems is Sugar Market solving and how is that benefiting you? Sugar is helping me solve my issue with finding competitors in the areas I service.

AU

Anonymous User

04/18/23

4 out of 5

"Best Product"

What do you like best about Sugar Market? long-lasting product and very nice product What do you dislike about Sugar Market? Price should be middle class user friendly What problems is Sugar Market solving and how is that benefiting you? It will sell products on every retail market as well as business to business so it will be available easily

SC

Sandy C

02/17/23

3.5 out of 5

"Good product overall, no major issues"

What do you like best about Sugar Market? I love how easy it is to visualize data as that can be helpful for reports. What do you dislike about Sugar Market? Randomly crashes once in a while but it could be the internet. What problems is Sugar Market solving and how is that benefiting you? With automation, the problem of transferring data among different departments and team members becomes easier to manage.

LF

liset f

02/08/23

4 out of 5

"Gestion de redes sociales"

What do you like best about Sugar Market? Que puedes encontrar varias soluciones de automatizacion de marketing What do you dislike about Sugar Market? Esta muy enfocado para clientes o departamentos de ventas What problems is Sugar Market solving and how is that benefiting you? Que trabaja atraves de inteligencia artificial AI y resume los procesos para hacerlos mas agiles y funiconales en un equipo de trabajo

BH

Brandon H

01/17/23

3.5 out of 5

"It's ok"

What do you like best about Sugar Market? It has a lot of available information that can be seen What do you dislike about Sugar Market? Honestly, it's more information than we need What problems is Sugar Market solving and how is that benefiting you? Ideally it would help make the selling process faster but it really doesn't for our need.

AU

Anonymous User

01/13/23

2 out of 5

"Not a great experience so far"

What do you like best about Sugar Market? I think there's a lot of opportunities with Sugar Market. What do you dislike about Sugar Market? Not very easy to use and its not as functional with Sugar as we hoped. What problems is Sugar Market solving and how is that benefiting you? It doesn't connect with SugarCRM 100% without needing additional development/engineering

AR

Angel R

12/27/22

5 out of 5

"All in one, everything I need to see."

What do you like best about Sugar Market? Having a complete view from where I am getting leads, making my efforts more valuable. Having the dashboard already configurated with the most common data gave the marketing leader a step forward from the beggining. What do you dislike about Sugar Market? Sugar Market does not have a direct ROI calculator, making it difficult to track the investments. Also the reports and list making is very difficult to get at first. What problems is Sugar Market ...

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AU

Anonymous User

12/22/22

4 out of 5

"Marketing automation platform that does the trick with excellent customer service"

What do you like best about Sugar Market? Great customer service and reactivity - not just an impersonal platform What do you dislike about Sugar Market? Complexity/user-friendliness of some parts of the interface, but getting better What problems is Sugar Market solving and how is that benefiting you? Providing (almost) all the tools I need in one, interconnecting to our CRM & our webinar solution and hence saving our small Marketing team a lot of time & helping us gain efficiency

AU

Anonymous User

12/21/22

4.5 out of 5

"Big company robust features for a price a small company can pay"

What do you like best about Sugar Market? The setup of all different digital campaigns, from nurtures and triggers to one-off emails, forms, landing pages; the features are robust and you can do a ton with them. What do you dislike about Sugar Market? It is weird that the quirkiest CRM integration I've experienced with Sugar Market is with Sugar CRM; it is counterintuitive to me, but I've had more success with dynamic lists, lead creation from forms, and task creations from behaviors in ...

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AB

Adeline B

11/17/22

3 out of 5

"Offers most of what I expected from a Marketing software with a few extra perks."

What do you like best about Sugar Market? I love Nurture 2.0. It is an awesome way to set up drip campaigns and also automate a lot of customer contact. I also love the flexibility with email details such as domain names and send from. What do you dislike about Sugar Market? Their form program does not allow picture submissions. This is an important aspect for us. The program also forces you to put stuff in folders but you are unable to access the folders. The customer service team is also ...

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