Stonly Reviews in September 2026: User Ratings, Pros & Cons
Streamline customer success with interactive guided support.
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Starts from $29 / Month when Billed Yearly, also offers free forever plan
Stonly Reviews & Ratings
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Stonly pros and cons
Reviewers consistently praise how easy Stonly is to use, learn, and implement, often without formal training.
The platform lets non-coders build interactive, step-by-step guides using an intuitive editor and CSS selector tool.
Customer support and CSMs are repeatedly highlighted as responsive and genuinely helpful.
It is flexible and versatile, applicable to knowledge bases, onboarding, guided tours, and in-app walkthroughs.
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Showing 111-118 out of 118
RP
Rodolphe P
06/09/21
"Stonly easily teaches hospitals how to use our recruiting software"
What do you like best about Stonly? Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring!
CL
Clothilde L
06/08/21
"A complete platform to guide clients"
What do you like best about Stonly? We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really ...
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CL
Clothilde L
06/08/21
"A complete platform to guide clients"
What do you like best about Stonly? We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really ...
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AU
Anonymous User
06/07/21
"All-in-one onboarding!"
What do you like best about Stonly? I was using a variety of tools prior to Stonly, and I still wasn't able to achieve the functionality that I needed to successfully onboard new users to my web application. My team spent so much time building out a quality knowledge base in Intercom, but no one used it. Now, Stonly automatically displays contextualized articles that make for a seamless onboarding experience. We get a much lower volume of tech support requests, and our NPS score has ...
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AU
Anonymous User
06/07/21
"All-in-one onboarding!"
What do you like best about Stonly? I was using a variety of tools prior to Stonly, and I still wasn't able to achieve the functionality that I needed to successfully onboard new users to my web application. My team spent so much time building out a quality knowledge base in Intercom, but no one used it. Now, Stonly automatically displays contextualized articles that make for a seamless onboarding experience. We get a much lower volume of tech support requests, and our NPS score has ...
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AU
Anonymous User
05/23/21
"Decent help features"
What do you like best about Stonly? I like the variety of implementation options What do you dislike about Stonly?
RD
Renaud D
04/26/21
"Great alternative to chatbot and Self Service learner"
What do you like best about Stonly? Ease of use to create or update any multilingual guides What do you dislike about Stonly?
RD
Renaud D
04/26/21
"Great alternative to chatbot and Self Service learner"
What do you like best about Stonly? Ease of use to create or update any multilingual guides What do you dislike about Stonly?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].