Stella Connect Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Medallia Agent Connect

"Great User Experience and Integration"

What do you like best? It's simple to set up. It offers clean, direct, and insightful feedback for agents and managers alike. Additionally, it's less to zero pain for customers to use it thereby increasing response rates. It also integrates beautifully and easily with Zendesk. What do you dislike? While the reporting pretty much gives everything we need. I think it would be best to be able to create custom reports through the tool. Recommendations to others considering the product: I'd like ...

"Stella is Stellar "

What do you like best? I love that Stella rewards employees for giving their all as a customer service tool. It has truly helped me push myself more ( just to see what nice things and great feedback customers leave). It isn't about the rewards (of course, that is an incentive!) but more about the feedback What do you dislike? Once you receive a reward, it is difficult to get that specific reward directly. I have two sitting in my account but yet, cannot access them and every time I get one, ...

"Nice Service! "

What do you like best? The customer has the ability to select a reward that can be used for team member incentives. What do you dislike? How the grade is calculated, takes many reviews to raise score. What problems are you solving with the product? What benefits have you realized? Feedback to improve performance.

"Good customization"

What do you like best? Stella allows for a lot of client feedback, customized as you see fit. What do you dislike? Not integration with Salesforce. We have to manually send emails for anyone we want to survey. Recommendations to others considering the product: Good but no great integration for Salesforce. It may be worth paying a little more for something that directly integrates if you are looking for a full sales/Inside sales solution. We would prefer to have something automatically ...

"Clean and Simple"

What do you like best? Stella Connect is straightforward and easy to use as an agent and a leader. Easy controls. The design is satisfactory. What do you dislike? Could have more customization. Would like to create categories and more teams. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Member experience and survey results. How to improve first contact resolution

"The Funniest Survey You'll Take!"

What do you like best? It feels like a video game for judging a company's performance. What do you dislike? The price is a bit much for our small team. What problems are you solving with the product? What benefits have you realized? The issue of not knowing how our team was doing is solved because we get feedback and can quantify it. It's helped our customer service team pinpoint issues and work around them.