Stella Connect Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Medallia Agent Connect

"Great tools for contact center but needs more enhancements"

What do you like best about Medallia Agent Connect? It is an all in one platform that allows different teams to focus on their areas of expertise and get valuable insights. What do you dislike about Medallia Agent Connect? More specifically with QA, and overall data export, I wish there were more enhancements to QA reviews, QA EXPORT and the ability to see how many minutes of phone reviews each reviewer is working on every month. Additional features such as, private notes only for ...

"A great addition to our tech stack!"

What do you like best? Stella is able to give a much more detailed customer satisfaction survey to our customers. We can edit it as needed and make it custom to our company What do you dislike? Managing teams and agents within Stella is difficult. It would be best to filter by the team leader and reassign them to another leader without having to individually open each agent's profile. Recommendations to others considering the product: Stella has been a great partner for our Customer ...

"Stellar Report for Stella"

What do you like best? I use Stella to see the feedback from our customer surveys. The graphics of the site are very pleasing and effective to show off the different ratings that customers give our agents. Stella's five-star point system with the ability to leave further comments gives agents a direct source to review their customer quality analysis. The site also features a direct link to the email ticket where the customer issue started, which serves as a way to go back and review ...

"Stella Connect review"

What do you like best? You would know how customer feels about being assisted by you over the phone/email. It's good to know if your company knows what is going on and to know the customer's voice and it is very important as a company. What do you dislike? Sometimes you will receive a survey from phone even though you talk the cx via email. Recommendations to others considering the product: It's exciting to use stella connect since customer will be able to see who they talk or email ...

"Stella is functional."

What do you like best? I like how easy it is to see feedback for the entire team. What do you dislike? Some of the navigational aspects can be tricky. Recommendations to others considering the product: Be sure to review often. What problems are you solving with the product? What benefits have you realized? We are trying to better service our customers.

"Amazing Connect with Stella Connect"

What do you like best? The best thing i always amaze about the Stella Connect is that the ability to provide the continuous feedback to the CSR agents which empower and up skill them to provide quality service What do you dislike? There is nothing as such i dislike about it but i have experianced practical difficulties in accessing my reward and it always requires a process to be followed. What problems are you solving with the product? What benefits have you realized? The visibility on the ...

"a game changer"

What do you like best? real time visibility in team member performance, personalized coaching feature is a big hit What do you dislike? sometimes tracking performance of some associates has some bug i have noticed. What problems are you solving with the product? What benefits have you realized? Drive engagement, Performance improvement, QA and training

"Stella Connect User Review"

What do you like best? Stella Connect gives real time insight into team performance. What do you dislike? Stella Connect by Stella Service doesn’t have any verified integrations. What problems are you solving with the product? What benefits have you realized? Stella Connect helps aid the company to increase employee motivation, reduce employee turnover and helps facilitate the way you approach your team.

"Retail review software"

What do you like best? I work at Williams Sonoma, and one of our new things this year was incorporating Stella into our operations. I like the option it gives to our customers who provide an email at checkout. They are asked to review the person who’s employee number was used at checkout. It could be the person that actually helped them in the store or their cashier. I just like that it’s personal reviews, not just for the store. What do you dislike? As a lead manager I don’t have access to ...

"Stella Connect is an Awesome tool "

What do you like best? I like the fact that it allows our customers to rate their experience with each rep as an individual instead of as a whole. It also allows our customers to choose a reward for us such as coffee, lunch or product. The overall rating is also great as it gives us an average rating for over performance over the last 30 days. When you can see your performance as well as areas to improve it boost your moral to do better. It's also cool that our customers can see our picture ...