Sprout Social Reviews in May 2025: User Ratings, Pros & Cons

Cancelling subscription made ridiculous!

Sprout Social's practice around cancelling your subscription for their now way overpriced service is ridiculous. They do not allow you to cancel your subscription within the platform! You must email them and request cancellation, which they then ask for a reason why you are cancelling before taking any action. Whilst it is far they want to try and keep you around, doing so out of the platform is crazy! Why wouldn't you let me cancel on the platform like almost every other service? How is ...

Cancelling subscription made ridiculous!

Sprout Social's practice around cancelling your subscription for their now way overpriced service is ridiculous. They do not allow you to cancel your subscription within the platform! You must email them and request cancellation, which they then ask for a reason why you are cancelling before taking any action. Whilst it is far they want to try and keep you around, doing so out of the platform is crazy! Why wouldn't you let me cancel on the platform like almost every other service? How is ...

"The Go-To For Marketing Agencies"

What do you like best about Sprout Social? Sprout has the most features for collaborating with clients to have them review content. But it also has really great features for responding to comments/messages and reporting. I've worked with a few different marketing firms that always preferred Sprout.

"Solid Social Media Planner and Beyond"

What do you like best about Sprout Social? I changed to Sprout Social from Hootsuite about a year ago and have been loving this service. I have about 8 accounts that I post 4-5 times a week on and Sprout helps me stay sane. The layout is easy to understand while also housing many different features. Sprout has a great notification set up and I can always catch any mistakes right as they happen. Sprout has a kind and educated staff that are always there to help when needed. I also love the ...

"Overall the experience has been good, particularly the reporting."

What do you like best about Sprout Social? Easy to use, cropping feature in Instagram, reporting features. Was very simple to connect our platforms. What do you dislike about Sprout Social?

"Straightforward Social Listening Tool for Any Size Business"

What do you like best about Sprout Social? Positive onboarding with a straightforward integration. The ability to post to Google Business Profiles is unique and helpful. As a medium-large company, we use Sprout twice daily at least. We have a Sprout bot set to answer immediate questions and then it's easy to respond to people even with pre-written responses. Posting is easy to each platform. Content planning is made simple.

"Sprout Makes Social Media Easy"

What do you like best about Sprout Social? The smart inbox is a game changer for my department. We use Sprout constantly, and it's a great way for us to keep everything in one location and ensure all our customers are taken care of. We got Sprout for scheduling social media, but it is so much more and so worth it!

"Appreciate Support and Ease of Use for Agency"

What do you like best about Sprout Social? My team manages about 45 clients' socials through Sprout and depend on it heavily. I love the Sprout support team who is always there to help. I know that I can contact the team and have my questions answered promptly. I recently had a support person who went above and beyond to help troubleshoot a Facebook issue that I was facing.

"Spout Social Review"

What do you like best about Sprout Social? I love how I can easily track social performance, bulk schedule content, engage with our community and monitor brand sentiment. I like the performance snapshot in the homepage and the internal reports. They give me clarity on what works and doesn't and how efficient I am. Customer Support is always quick to resolve any issue I might have.

"So happy with our switch to Sprout!"

What do you like best about Sprout Social? We have found the UI to be SO much more intuitive and user friendly than our previous SMM. The integration with Salesforce was super quick and easy - the overall implementation was a dream - very little effort on our side - the Sprout team was so available, helpful and knowledgable at every step. We had a tight deadline to get it implemented and Sprout met it easily with time to spare. Our team is LOVING all of the reporting and publishing ...