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8.6

Spot Score

Sparkcentral - Live Chat Software

Sparkcentral Reviews in June 2026: User Ratings, Pros & Cons

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4.4

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Sparkcentral Reviews & Ratings

4.4

Very Good

Based on 94 ratings & 70 reviews

Rating Distribution

Excellent

(50)

Very Good

(18)

Good

(2)

Poor

(0)

Terible

(0)

Spotsaas Editor’s POV

Sparkcentral excels in managing multiple messaging channels, making it ideal for businesses with high customer interaction volumes. Its Automated Message Distribution engine streamlines communication across platforms.Read more

Sparkcentral pros and cons

  • Multi-channel support

  • High message volume handling

  • Automated Message Distribution

  • User-friendly interface

  • Complex setup process

  • Limited customization options

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Showing 51-60 out of 70

EL

Emma Louise M

11/29/17

3.5 out of 5

"SparkCentral – social response software for high volumes"

What do you like best? The speed at which the contacts enter Spark, leading to efficient solving, and the bio information on users that enter the queue and seeing their past interactions with us, making a CRM type system.

EL

Emma Louise M

11/29/17

3.5 out of 5

"SparkCentral – social response software for high volumes"

What do you like best? The speed at which the contacts enter Spark, leading to efficient solving, and the bio information on users that enter the queue and seeing their past interactions with us, making a CRM type system.

UI

User in Internet

11/28/17

4.5 out of 5

"Spark Central Review"

What do you like best? User experience is great and not complicated What do you dislike?

UI

User in Internet

11/28/17

4.5 out of 5

"Spark Central Review"

What do you like best? User experience is great and not complicated What do you dislike?

AI

Administrator in Internet

11/27/17

4 out of 5

"Excellent Social Media service"

What do you like best? I loved that the interface was super easy for a new user. During the time I worked at Netflix we used Spark central for Social Media support and when we were training new hires it was really simple to get them up to speed.

AI

Administrator in Internet

11/27/17

4 out of 5

"Excellent Social Media service"

What do you like best? I loved that the interface was super easy for a new user. During the time I worked at Netflix we used Spark central for Social Media support and when we were training new hires it was really simple to get them up to speed.

AQ

Aaron Q

10/11/17

3.5 out of 5

"Great for managing company twitter accounts"

What do you like best? different views and ability to set tweets as pending to come back to at a later time is great for cross-timezone teams

AQ

Aaron Q

10/11/17

3.5 out of 5

"Great for managing company twitter accounts"

What do you like best? different views and ability to set tweets as pending to come back to at a later time is great for cross-timezone teams

UI

User in Hospital & Health Care

08/10/17

3.5 out of 5

"Great"

What do you like best? So nicely laid out and easy to use! It made it sooo easy to really connect to my customers.

UI

User in Hospital & Health Care

08/10/17

3.5 out of 5

"Great"

What do you like best? So nicely laid out and easy to use! It made it sooo easy to really connect to my customers.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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