SolarWinds Service Desk Reviews in May 2025: User Ratings, Pros & Cons

Great Interface, Easy to Use

What do you like best? I like how easy it is to customize the solution. I like the mobile app. It is easy for both agents and end-users to use. What do you dislike? I haven't found any downsides yet. So far it is meeting our needs. What problems are you solving with the product? What benefits have you realized? We needed a service desk that was HIPAA and FERPA compliant. A solution that was easy to use and looked great

Smart and easy way to manage Help Desk and inventory

Go from zero to Helpdesk in no time!

Samanage Has Been A Godsend & Delight To Work With!

What do you like best? The ease and friendly navigating of things takes out a lot of stress from the job and enables you to just focus on what you need to accomplish and execute. Definitely a powerful tool in the work place What do you dislike? That I no longer get to work with the amazing people in the Samanage team! Recommendations to others considering the product: Give it a try and I guaranteed you will not be disappointing. It will be a wonderful tool for you and your ...

Clean, Organized, Powerful

What do you like best? The system itself is easy to setup and navigate through. It makes things very easy on the end user to help themselves or get a request over to TS. What do you dislike? I REALLY wish you could assign multiple Site Locations to a single KB article and Service Catalog as opposed to having to make multiple copies of the same item for each site. What problems are you solving with the product? What benefits have you realized? Getting the end user to ...

Best balance of customization and off-the shelf workflows

What do you like best? Can get up and running in under a day, or customize it as much as you like. What do you dislike? Seems like there are a couple config hiccups, but we got through them What problems are you solving with the product? What benefits have you realized? Moving to true service desk platform (before we were using Jira Software)

Plenty of tools in the toolbox

What do you like best? The User Portal has helped tremendously to reduce our daily ticket volume. The Incident Tracking is intuitive and very easy to use. Using the Service catalog to automate end-user requests has been a game changer for departments with excess equipment. What do you dislike? Not enough workflow options in the Service Catalog. The change management is not as intuitive as some of the other features. Recommendations to others considering the product: Use all ...

Clean and simple service desk with all the right integration

What do you like best? Service desk integrates perfectly with our Solar winds RMM system and allows our first line to log proactive tickets What do you dislike? There could be more depth to ticket rules and templates Recommendations to others considering the product: Does what it says on the tin What problems are you solving with the product? What benefits have you realized? Efficient ticket management for inhouse and external staff

Integration Made Easy!

What do you like best? Solarwinds performs wonderfully with our Payroll system, our Intune process and our SSO (Okta). Solarwinds has been user-friendly and simple to organize. What do you dislike? I dislike the inability to re-structure the User-Portal. I wish I could adjust more of the cosmetic features What problems are you solving with the product? What benefits have you realized? Reporting is now much easier with Solarwinds! We also have seen the benefit of adding ...

The best way to get IT done

What do you like best? The ease of access for the end-user to send an email and ask for help. Solar winds have always helped us with any questions that we have and answer all questions quickly and in a timely manner. What do you dislike? sometimes it is difficult to construct new help desk processes when we do have an issue they are quick to respond and get the issue resolved. Recommendations to others considering the product: If you have any questions their service desk is ...