SolarWinds Service Desk Reviews in October 2026: User Ratings, Pros & Cons

Solar Winds Service Desk Simplifies IT needs.

What do you like best? With Service Desk provides us the ability to keep track of user issue in an easy to use interface which also allows for easy creation of FAQs and a Solutions Database. Our users are able to submit incidents via email and are able to track submitted incidents in their own Service Desk portal. Overall, Service Desk is easy to use, provides many options, and has good reporting tools. We are able to easily manage submitted incidents, eliminate simple tasks, and resolve ...

Implementation was easy and support is excellent

What do you like best? The overall implementation was simple and support has been very engaging and helpful What do you dislike? The only thing I would say is the reporting needs to be better. I would like to see more of a dashboard reporting with more customization available to reporting Recommendations to others considering the product: It is recommended if you have not implemented a on-boarding and off-boarding process, implementing this process while rolling out the ...

I work Daily in the application and Love it

What do you like best? I love the solutions, how system automatically give possible solutions for the issues What do you dislike? How voicemail tickets come. I would love the system to prompt for the name then reason for the call What problems are you solving with the product? What benefits have you realized? We the product for all medical and technical issues our users are having. It allows a seamless communication

Solarwinds Service Desk 2019

What do you like best? The Solarwinds Service desk is a good cloud based ticket system. After initial setup it just works! What do you dislike? The worst part of the software is the reporting. It is complex and not easy to get the information you want out of it. I have used other ticket systems in the past and the reporting was better (Web Help Desk) Recommendations to others considering the product: When implementing the solution make sure to take the time to work with the ...

SolarWinds is awesome!

What do you like best? it is a very clean, easy to navigate tool. recommend to everyone. What do you dislike? nothing at this time, all the facets are great and i enjoy using it. What problems are you solving with the product? What benefits have you realized? documentation of incidients, much easier to remember stuff when it is written!

Very user friendly

What do you like best? There are multiple ways to filter incoming work orders making very easy to assign specific task to a specific team. This helps with accountability and streamlines the workflow. Also it is very easy to manage company inventory since the system is able to provide information on active and inactive devices assigned to specific users. In there is a company wide What do you dislike? The general work order page usually takes a little long to auto-refresh ...

HelpDesk Support

What do you like best? I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. I also like how there is a quick view option where you can view the ticket without having to leave the screen. What do you dislike? We have an issue with Tasks. They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work ...

Much More Than Just A Service Desk

What do you like best? I love the fact that you can set up everything exactly how you want it. you can add your own details to every part of the program. What do you dislike? The settings can be a little complicated to navigate, but once you get the hang of it, your all set. What problems are you solving with the product? What benefits have you realized? Solarwinds helped me organize and automate new hires seamlessly. It also helps with keeping track of assets that were ...

Great ITSM solution

What do you like best? I like how everything ties into one interface. Change requests, incidents, asset management, service requests, problem management, knowledgebase. It makes it very easy to link and reference these items as well. The user interface is clean and easy to use. What do you dislike? I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts. Recommendations to others considering the product: ...

SolarWindows Review

What do you like best? It's an excellent way for us to keep track of tickets that have been created by our users. Furthermore, when tasks are completed, we can close them and also generate pdf reports for our line manager. What do you dislike? The user interface could be improved a little bit to make it more modern, also I notice some glitches with some of the buttons when scrolling through various open tickets Recommendations to others considering the product: A great ...