SolarWinds Service Desk Reviews in May 2025: User Ratings, Pros & Cons

Easy management, great support and lovely UI

What do you like best? The UI is exceptionally proficient, fits with any association, and is incredibly simple to explore. My clients frequently compliment me on how "pleasant of a Help Desk landing page we have". The organization interface is exceedingly adaptable and the worked in help highlights work admirably of getting your new Help Desk upand running rapidly. Samanage's help is likewise incredible, they have a few choices to enable their clients to get setup and even after the ...

Simplicity and modification options like you want it.

What do you like best? Samanage is a good semi flexible service desk and ticket tool that accommodate most of your needs and have a nice live support together with a nice community where you easily can suggest improvements. Good for mid-sized companies, where you want to be able to keep track on things and maybe create a service catalog for requests or include a knowledge base. What do you dislike? Self service requests is not as flexible as you could wish. You can only make ...

Solid Platform

What do you like best? Samanage has many levels of automation to be utilized. We like that the software has more then enough "room to grow". We're hoping to continue using more advanced features as Samanage matures in our company. What do you dislike? Don't have any dislikes so far - we are still green in our adoption period. Recommendations to others considering the product: I would recommend you dedicate the appropriate resource time from your staff to successfully deploy ...

Great platform for asset management and trouble ticket

What do you like best? This is a great ITSM. While it does not have all the expanded features of some of the big systems it has asset management, change management, incident management and a service catalog which is all you really need to get started. Plus they have integrations with other platforms like slack for interacting with your tickets. What do you dislike? I dont have any particular weakness in order. As I have used it throughout the years I have become appreciative of how ...

Modern, Practical, Suitable, Low TCO

What do you like best? We had to switch ITSM tools on very short notice. Thanks to a positive reference from a peer organization, we decided to evaluate Samanage before looking at anything else. Samanage was easy to evaluate and we were able to configure Incident Management plus migrate our Knowledge-base in just under a day with next to no assistance from the Samanage team. We are pleased that we can now utilize our implementation hours to learn the more advanced automation features of ...

SAmanage a Valuable tool for HelpDesk, Support Portal, and Inventory tracking.

What do you like best? I love the fact that your users each have their own account, and their assets can be assigned to them via the system. When doing helpdesk work, you have a full readout of what system they are using, what software, what version. It allows private notes between agents, so that your team members have a complete view of what is going on. What do you dislike? The mac client requires you to enter a terminal command to install, but this is more of an OS issue at ...