SolarWinds Service Desk Reviews in May 2025: User Ratings, Pros & Cons

samanage is easy to use

What do you like best? samanage is easy to use and easy for customer to use What do you dislike? customization of tool. would like to be able to do more with it What problems are you solving with the product? What benefits have you realized? inernal team. easy for customers to use

So much more than a Help Desk managment tool

What do you like best? I like the flexibility that Samanage offers us for customization. It does double duty at the help desk, and as an HR onboarding solution. What do you dislike? Not much to dislike about the product. It serves its purpose, and live help is always a click away. What problems are you solving with the product? What benefits have you realized? Samanage is mostly used as our help desk management solution. Tickets are started by email or web interface. The ...

Very user friendly

What do you like best? The variety of filters that can be created. What do you dislike? I'm really new to the product and still accessing it at this time What problems are you solving with the product? What benefits have you realized? Knowledge based articles and incidents.

Great Support Tool

What do you like best? I like how user friendly Samanage is for me and my team, very easy for us to use as a Saas solution What do you dislike? Knowledge base criteria needs to be very specific for our end users to utilize it. What problems are you solving with the product? What benefits have you realized? Inventory control and ticketing system

Samanage has helped turn our inventory management into a breeze

What do you like best? Inventory management and REST API are my current favorite features. Being able to interface with Samanage using custom tools when needed is refreshing. The amount of data pulled in by the inventory management tools in Samanage is extremely helpful in day to day troubleshooting. What do you dislike? I would like to be see the API continue to improve. There are a few small things I would like to be able to see as features... For example it's possible to attach a ...

Gets the job done

What do you like best? Follows ITIL. Responsive support. Clear effort being put in to improve the product over the past year plus. What do you dislike? Limited automation, reporting is lacking, integrations come up short What problems are you solving with the product? What benefits have you realized? ITIL framework (incidents, problems, changes)

Samanage Review

What do you like best? Great interface Easy to move around Help Desks Automation Search Creating solution and then linking them to known tickets. What do you dislike? My biggest dislike is not having to ability to categorize tickets on the fly. As a "Help Desk Agent" You should be able to open the ticket and categorize right from the main screen instead of hitting Edit. Recommendations to others considering the product: Highly recommend it. You will love how ...

Works okay, but not great.

What do you like best? Platform is very fast and offers a lot of different modules, but unless they're set up right, you don't use them a lot. What do you dislike? You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit. What problems are you solving with the product? What benefits have you realized? We use ...

Fabulous Support with fast goals

What do you like best? I like that I had the capacity to get to my prosperity operator reasonably effectively, and that he was overly proficient and understanding, despite the fact that I experienced serious difficulties clarifying what I required. That, yet the 2 addresses that I've been thinking about for as far back as month (discontinuously) were replied in 17 minutes. Britt made it overly straightforward! What do you dislike? Truly, the cooperation was so brisk, the main thing ...

Samanage was the right choice

What do you like best? There are so many things that I like about Samanage. To start with the entire team that worked with me on purchasing, setup/configuration, success management were all really great and were easy to work with. They are very responsive to any question I had...usually had a response back within an hour. As for the Samanage Cloud Portal it offered more than we had with Spiceworks. I am now able to combine my inventory database, procurement records and help desk all ...