SolarWinds Service Desk Reviews in May 2025: User Ratings, Pros & Cons

User Friendly Inventory Management Platform

What do you like best? The platform is user friendly and allows managers to easily track and maintain inventory for IT. What do you dislike? Though it is intuitive there is no easy way to massively add multiple inventories.For example if you want to add 20 + of the same inventory it's difficult to add each one. There are workarounds but its not user-friendly. What problems are you solving with the product? What benefits have you realized? IT inventory system and management ...

Samanage made our lives easier!

What do you like best? Combining our Knowledge Base, Ticketing and Asset Management into one please literally saves us hours per week. On top of Samanage saving us a pile of time, their support team has been fantastic when helping us with any issues we have run into. Not only have we been able to discard 3+ other services and consolidate into Samanage but we have also discovered other uses for Samanage that we were not even aware of. What do you dislike? There is a bit of a learning ...

Great support of an intuitive application that so far, meets the needs of our business!

What do you like best? Vendor support has been excellent! Any questions that we may have, have been answered in a timely manner. They've gone above and beyond trying to assist us! The application is very user friendly and is very intuitive. It allows us to be able to customize our platform to our liking and gives us control of how we are going to operate the system. I'm very excited to have this software implemented and to work in it for our everyday needs! What do you ...

Excellent way to take care of end users and keep track of their issues

What do you like best? It is very easy to use for our end users and for our help desk agents, everybody can keep track of their issues sent and the issues pending to be resolved, it helps us to see opportunity areas and improves the communication between our support team and our user base, the inventory part is great since it lets us to know where our mobile computers are, who is working with them, and as well for them as for the desktop computers lets us to know if they requiere a ...

Great tool and awesome support

What do you like best? Great features, the best support, and great price. Love the new features implemented based on users requests. Great forum for support and suggestions. What do you dislike? Not able to place time spent on ticket to have a record of how much time the ticket took to close. What problems are you solving with the product? What benefits have you realized? All incidents are being tracked and monitored through samanage, love the ability to post solutions to ...

Great IT ticketing solution

What do you like best? The program is very easy to use, easy to navigate, great workflow options. What do you dislike? Only thing I dislike is that there is no option to search setup options or get a short description of what each option is for when hovering over them in menus Recommendations to others considering the product: This is a great product, with fantastic support. What problems are you solving with the product? What benefits have you realized? IT ticketing, ...

Great Help desk Tool

What do you like best? Easy to manage and view incidents, the self service portal is excellent for users to submit requests were additional information is required Scheduling of incidents is another great feature for recurring tasks What do you dislike? Inability to send comments to additional recipients as Cc or BCc What problems are you solving with the product? What benefits have you realized? Samanage provides our company with a cloud hosted ITSM tool to more ...

Great tool for any IT Team

What do you like best? Being able to integrate Samanage with the management services we use has been a great add on. The function to keep track of employees equipment and software, at the same time seeing employees tickets on the same platform has really impressed me. Having everything in one place has been probably the best thing about using Samanage. The ability to see which machines doesn't have what installed has been a big help, allowing our IT team to stay on track with updates. ...

Great Tool and Service

What do you like best? The tool is very user friendly and I would recommend it as a solution for any business that is looking for a Service Desk solution. Support is very good and prompt also. What do you dislike? Setting up the process of the service catalog is a bit difficult to understand with the condition set being set up first and then the task. It would seem better if it was the other way around. What problems are you solving with the product? What benefits have you ...

Great ticketing system Solution for your Organization

What do you like best? The customer support is top notch. Love the ability for on the spot live chat within the application when I have a question or concern. There response time is quick and all representative are very knowledgeable. What do you dislike? I wouldn't say a dislike as Samanage is always updating their system and always introducing new features and settings with in the application. Some missing features that I would like to see is the ability to change the workflow ...