SolarWinds Service Desk Reviews in May 2025: User Ratings, Pros & Cons

Solar winds for monitoring

What do you like best? It's ability to integrate with ITSM tools for seamless ticketing What do you dislike? System generated tickets are not closed if got reassigned. What problems are you solving with the product? What benefits have you realized? Monitoring network

The most complete support tool in the market, without a doubt

What do you like best? SolarWinds is really easy to implement and with a short learning curve. It has a very complete user interface with several useful navigation options that is also customizable. I like being able to track audit history. It has a good ticket management system based on your solution in the cloud. What do you dislike? SolarWinds has problems with the integration with Outlook, because when I try to connect the application it throws me an error of "failed, try ...

A truly easy to use help desk application

What do you like best? When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature. Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction. What do you dislike? This solution comes from the future, easy to use, easy to set up, easy to implement but users complain of his design and ...

Great little ITSM

What do you like best? This is an extraordinary ITSM. We have been with them for a long time and have watched them develop. They have a great deal of the highlights of the enormous name frameworks yet without the mind-boggling expense. On the off chance that you are searching for an ITSM that will take care of business here it is. While it doesn't have all the extended highlights of a portion of the enormous frameworks it has resource the executives, change the executives, occurrence the ...

Easy to use, great service

What do you like best? Samanage has been great, implementation was very organized and our users love the platform's ease of use. The support team is fantastic and readily available whenever we have questions. What do you dislike? Please add a projects section! Our team would love to have all of their work in one place. Recommendations to others considering the product: Samanage has been great, implementation was very organized and our users love the platform's ease of use. ...

Ticket tool made for the IT Supporter

What do you like best? Samanage is an easy application to use and get started with. The learning curve is nothing crazy while there's a lot of features available. There's often improvements to the application due to a good community where people can share requests etc. There's good options for creating self service forms and more and you can tweak them to a certain extend. It's easy to create a filter for the tickets in your organization and it's in general very intuitive. What do you ...

Incredibly easy to use and friendly UI.

What do you like best? I loved the deploying agent that allowed me to simultaneously scan all my assets in house. The UI is extremely clean as well. What do you dislike? Nothing so far. The product has been great. What problems are you solving with the product? What benefits have you realized? Asset inventory and update management.

Cloud based asset management solution

What do you like best? Samanage is highly reliable and secure. It has a self-service portal too. It provides risk detection and has a tailored dashboard too. What do you dislike? Samanage does not provide third party integrations. It also lacks collaborative tools and projections. It also does not provide multi0-channel management. What problems are you solving with the product? What benefits have you realized? Samanage has a built-in warranty sync. It also provides drag ...

Samanage in our IT department

What do you like best? We like the helpdesk and also like and use the inventory control. Samanage was easy to setup and use. It does use a third party to implement our active directory and that had a few issues that OneLogin fixed. I would rather deal with just Samanage. What do you dislike? We wish the user rating system was better. Currently it is only a thumbs up or thumbs down on the user satisfaction feedback. We would like a scale of say 1 to 5. Life happens and once in a ...

I like Samanage

What do you like best? The ticket measurements as well as the ticketing software itself. After defining Departments/ Categories, etc... it works great What do you dislike? I don't like discovery piece. its cumbersome and seems not to work very well. Also, I don't like that I have to use a 3rd party software to 'shadow' the computers. I also dont like the BOT. The response time is too long. What problems are you solving with the product? What benefits have you realized? ...