SolarWinds RMM Reviews in June 2026: User Ratings, Pros & Cons

Insight and ease of access

What do you like best? The consolidation of reporting on several different SW products (Backup, system info, etc.) from one pane has become invaluable. I hope that the reporting among the SW ecosystem continues this trend. What do you dislike? Some of the features (such as the automation manager) are unecessarily hidden in menus. I think an improved universal search that flags the search results by type (feature, kbb) would be helpful. Recommendations to others considering the ...

Easy to use

What do you like best? RMM is easy to use and implement. There's one single portal from where you can do all necessary work. Pushing updates, running scans, rebooting PCs, and getting information is seamless and easy. What do you dislike? Patch failure emails aren't helpful as they don't specify what went wrong or how to remedy. Installing the agent should be easier. It requires logging in on each client, this should be easier to do. What problems are you solving with the product? ...

MSP Remote Monitoringand Management

What do you like best? The ability to easily view and manage multiple clients and monitoring issues from a single screen. What do you dislike? Occasionally items like patch management will show errors with no clear reason as to a failure, warning or misconfigured statuses. Recommendations to others considering the product: Great product to use for administration and management of monitoring networks. What problems are you solving with the product? What benefits have you ...

Fantastic RMM product.

What do you like best? Centralized management and deployment for remote access, anti-virus, patching, fault monitoring, backups, web protection, mobile device management. What do you dislike? Would prefer to be able to push out AV to an agent instantly as sometimes you need to wait up to 15 mins for it to happen. Recommendations to others considering the product: If you are looking to consolidate multiple services under the one management portal then I can't think of anything ...

Very good tool for us

What do you like best? The agent is very easy to install and provides us with everything we need to manage our clients What do you dislike? I do not like the take control viewer, it’s really poor What problems are you solving with the product? What benefits have you realized? We have the ability to monitor all our clients servers and workstations in 1 screen

My experience with Solarwinds MSP RMM has been mostly positive.

What do you like best? Solarwinds MSP RMM has some great features, Take Control (formerly MSP Connect) works wonderfully when it's working and the other tools that the system provides on remote workstations can be key to the success of a particular ticket or interaction with a user. Automation works well for certain tasks and the monitoring system keeps me abreast of potential problems. What do you dislike? Having come into a Solarwinds deployment that had been setup and configured by ...

Great dashboard product but support needs improving

Great dashboard product but support needs improving

Kaseya to RMM

What do you like best? Ease of user interface, compared with previously used Kaseya version What do you dislike? Inability to customise the faults dashboard to exclude issues - Would be useful to have as a way to focus on key issues at a glance What problems are you solving with the product? What benefits have you realized? Default checks adds far more monitoring than previously used products and allows us to notices when services are stopped, before this becomes an issue

Troubleshooting made easier

What do you like best? Complete overview helping us to keep customers alive. When it comes to troubleshooting this is helping us getting the customer satisfied. The integration with Takecontrol, backgroundservice, patching webshield and AV is helping us keeping all in place. What do you dislike? The dashboard is hard to overlook. Knowing that this is being evolved! Agent is sometimes hard to reinitiate. What problems are you solving with the product? What benefits have you ...