SnapEngage Reviews in June 2026: User Ratings, Pros & Cons

"Great Chat Tool that helps our candidates get placed"

What do you like best? The ease of use of the product, the tool is very easy to use and be trained on What do you dislike? Custom Chat Bot messaging, we would like to be able to customize the messages for the Chat Bot What problems are you solving with the product? What benefits have you realized? Allowing for the chatbot to speak to people while agents are offline

"Snapengage"

What do you like best? The ability to setup multiple widgets for different countries What do you dislike? I would say it's quite basic, and I would like to be able to use Zapier to automate certain actions of the back of the chats. What problems are you solving with the product? What benefits have you realized? We wanted to be able to answer our customers enquiries quickly, efficiently, and most importantly immediately. We didn't want the customer to have to wait for an answer like they ...

"Easy to use, easy to manage and great customer support"

What do you like best? The features that are available for live chat options. The friendliness and professional first class support and the speed at a support enquiry is resolved. What do you dislike? I would like to be able to run a report covering all widgets and to be able to make the same change across all widgets, instead of having to do this individually - i.e. adding/deleting agents. Recommendations to others considering the product: Free trial. Ease of use. Great customer support. ...

"Happy with SnapEngage"

What do you like best? That you can see who is chatting with users What do you dislike? the layout isn't always aesthetically pleasing What problems are you solving with the product? What benefits have you realized? Helping clients with questions

"Simple, powerful chat"

What do you like best? I've implemented SnapEngage at a couple of businesses and it's just deadpan simple. Its integration with CRM and marketing automation helps unite the customer experience and overall, it's a big win for customers who just want an easy way to get answers fast. What do you dislike? Wish they'd provide free onboarding for teams so we could have rolled this out a lot faster than we did. What problems are you solving with the product? What benefits have you ...

"Exactly what we need"

What do you like best? Thr agent window is really nice and it's easy to install on any site What do you dislike? Customization is a little tough and wish it was a little slicker looking like drift What problems are you solving with the product? What benefits have you realized? Customer service and support as well as online sales

"Wish I would have done this sooner"

What do you like best? It's easy to setup on your website and get started. Lots of options to make an immediate splash What do you dislike? Better clarification on the features on some of the pricing tiers would have been nice Recommendations to others considering the product: It's easy to setup and they can help get your live chat agents up and running with the tool too What problems are you solving with the product? What benefits have you realized? It's about meeting potential customers ...

"Functional, Flexible and Easy to Use"

What do you like best? I like how customisable the platform is, and how easy it is to create a look specific to my company What do you dislike? I dislike how hands off the team is in initial setup, I'd love to have a more detailed walk-through upon signing of all of the available features and configuration. Recommendations to others considering the product: Definitely take the time to walk through all of the features it has, I'm sure there are aspects of it that we are not aware of that ...

"Good plaftorm"

What do you like best? Customer service is very good and helpful. What do you dislike? I'd like to see the pricing come down a bit for additional users. What problems are you solving with the product? What benefits have you realized? You need chat on your site these days and they integrate with Big Commerce well.

"Pretty simple and straightforward software."

What do you like best? Easy to connect to salesforce, customize the mapping, set up more robust tracking, etc. What do you dislike? Visually it's not the cleanest interface. Setting up the creative is more difficult. What problems are you solving with the product? What benefits have you realized? Helpful to set up a simple chat.