SnapEngage Reviews in May 2025: User Ratings, Pros & Cons

"Quick resolution to a big problem"

What do you like best? The ability to exchange documents, and process payments. The plat form is easy to view and laid out well. What do you dislike? That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a chat to be assigned based on location or territory. Recommendations to others considering the ...

"I don't dislike it, it could be better"

What do you like best? I like that you can easily add automated responses, see chat history, pass chats to colleagues, and see your stats What do you dislike? The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job Recommendations to others considering the product: If you're using the chat to generate sales there are other platforms out there that are better, this is fine for support though What ...

"Good with room for improvement"

What do you like best? Easy to understand and to navigate using the platform What do you dislike? some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM. automated messages for predefined questions. Recommendations to others considering the product: crm integration and auto responders What problems ...

"Great tool for communicating with customers!"

What do you like best? I like the ability to configure proactive chat based on certain conditions. What do you dislike? Somewhat limited integration configuration options. Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? Keeping customers engaged, answering questions.

"Affordable, reliable and great support"

What do you like best? Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. What do you dislike? I really can't think of anything. We've been using them for a few years and never had issues Recommendations to others considering the product: Give it a try. Very affordable and a gteat support team who can help What problems are you solving with the product? What benefits have ...

"Best Live Chat Software I've Used"

What do you like best? As a business owner I love that I can setup proactive responses based on rules I set up so I can deliver a more personal message to our website visitors. I also really enjoy the fact that I can see the chat ratings for each of my agents to see where we have room to improve and to see where we excel. What do you dislike? SnapEngage has been my favorite LiveChat software that I've used. That being said, I don't like that I have to use a developer to make my chat not ...

"Super easy UI - Love!"

What do you like best? The Snapengage platform is by far the easiest third party platform we've ever integrated. They have the best support ever! What do you dislike? nothing! we found everything we were looking for with snapengage What problems are you solving with the product? What benefits have you realized? we can chat seemlessly with customers - we can see what pages they are on and help them decide what to purchase

"Great tool for communicating with customers!"

What do you like best? I like the ability to configure proactive chat based on certain conditions. What do you dislike? Somewhat limited integration configuration options. Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? Keeping customers engaged, answering questions.

"Affordable, reliable and great support"

What do you like best? Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. What do you dislike? I really can't think of anything. We've been using them for a few years and never had issues Recommendations to others considering the product: Give it a try. Very affordable and a gteat support team who can help What problems are you solving with the product? What benefits have ...

"Best Live Chat Software I've Used"

What do you like best? As a business owner I love that I can setup proactive responses based on rules I set up so I can deliver a more personal message to our website visitors. I also really enjoy the fact that I can see the chat ratings for each of my agents to see where we have room to improve and to see where we excel. What do you dislike? SnapEngage has been my favorite LiveChat software that I've used. That being said, I don't like that I have to use a developer to make my chat not ...