SnapEngage Reviews in May 2025: User Ratings, Pros & Cons

"Well designed chat client that turns website visitors into leads"

What do you like best? SnapEngage is a really easy to use solution that we utilize for converting visitors to our website into leads. Configuring the chat to our brand and needs was super simple. We also use proactive chat on key pages which has lead to more engagement with visitors to our site. Overall we are very happy with SnapEngage. What do you dislike? Tracking referral data. We are not able to easily keep record of which referring site brought a visitor to our site. Usually, we ...

"Great software & support"

What do you like best? Easy to use & set up. Good reporting & analytics. What do you dislike? Nothing. I'm very happy with the tool. What problems are you solving with the product? What benefits have you realized? Helps us offer chat for our marketing prospects & existing clients. Offers an easy option for people to contact without having to fill out a form or make a phone call.

"Great product"

What do you like best? This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. What do you dislike? Haven't had any dislikes that we have encountered. What problems are you solving with the product? What benefits have you realized? With the way we communicate with each other now, many people don't have time to be on the phone - yet they still need to have someone address their concerns. Having the ability to chat with clients ...

"Perfect for Small Business to Large Enterprise"

What do you like best? So easy to use! I love it. It looks great to customers too. What do you dislike? I wish you could add more admins with smaller packages Recommendations to others considering the product: Get it, you will be glad you did. It's the best thing we have done in a long time. What problems are you solving with the product? What benefits have you realized? Exceptional customer service and ways to reach us

"Awesome Sauce!"

What do you like best? The people! Great and quick service..... What do you dislike? Not being able to search the log files.. Recommendations to others considering the product: They continue to improve the tool, adding new features all the time. They are easy to work with and appear to have fun doing their jobs. They listen to customers for new feature enhancements. What problems are you solving with the product? What benefits have you realized? Large customer backlog. With chat, we are ...

"Great Option for Chats!"

What do you like best? SnapEngage is a very easy interface. With the added features of being able to customize to your companies needs and system. SnapEngage does a great job with asking questions and help meet the needs of your company and help you get the most out of their service. What do you dislike? There are a lot of pluses and they continue to make improvements. There are some nuances that SnapEngage continues to work to improve. The dislike that I have is that it is difficult to ...

"Easy to install and powerful engagements!"

What do you like best? The time to install and bring to market was out of this world. Simply plug and play instructions and we were chatting with our customers. What do you dislike? The reports were a little short coming in the beginning. However over the past year, SnapEngage has stepped up their game in this area. Recommendations to others considering the product: Stop looking and implement today. There is no better bang for your buck in the industry. What problems are you solving with ...

"Excellent Sales Tool"

What do you like best? In a sales world where people prefer to communicate via text and email, SnapEngage makes it very easy for clients to reach out to us and do business What do you dislike? I cant say there are any features we dislike. I look forward to seeing what other technology they continue to add to this platform Recommendations to others considering the product: Highly recommended as a sales tool as well as a customer service tool. It makes knowing your customers easier and better ...

"Wonderful, easy to use tool"

What do you like best? The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings. What do you dislike? I wish that the application has a software-based option, or at a least a pop-over portal that didn't have to live within a web ...

"Nice experience, user friendly, easy to use"

What do you like best? Easy to deploy and engage with visitors to your website and help them find what they are looking for. What do you dislike? there isn't really anything I dislike. It does everything that we need What problems are you solving with the product? What benefits have you realized? Helping and directing visitors to the site find the information they are looking for. Increased sales cycle from inquiry to demo