9.3
Spot Score
Streamline customer engagement & boost sales with SnapEngage.
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Starts from $16/User/Month
SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more
Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.
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Showing 131-138 out of 138
KT
Kwasi T
07/24/15
"Effective Chatting and solutions."
What do you like best? I enjoy the predictive typing function so I may prepare my answer before the client sends in the question. What do you dislike? Honestly there really is not anything to dislike about snap engage. Recommendations to others considering the product: You should use this software if you have salesforce it works great with it. What problems are you solving with the product? What benefits have you realized? I am solving problems every day. I able to grab training materials ...
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UI
User in Information Technology and Services
07/23/15
"The product makes my life easier. Very easy to connect with guests and solve all of their issues."
What do you like best? I like the ease of use of the system and the transfer features is good. I also like the monitor keys. What do you dislike? I dislike the sounds or how it erases the chat history when the page is refreshed. Recommendations to others considering the product: I would highly recommend SnapEngage as it easy to use, user-friendly, does not crash. I think that SnapEngage is very attractive for both small and large companies. What problems are you solving with the product? ...
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AI
Administrator in Information Technology and Services
07/23/15
"SnapEngage is Great!"
What do you like best? Snap engage makes it easier for us to have one on one conversations with our clients. With the Salesforce integration, we can properly track and manage our customer points of contact. What do you dislike? The reporting does leave a lot to be desired. I would like to see agent's availability over a certain period of time as well as prioritized chat assignment. I also wish we had a better way to look at chat history within Salesforce. What problems are you solving with ...
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SP
Shawn P
07/21/15
"Great way to keep in touch with our SaaS customers"
What do you like best? SnapEngage makes it easy to set up live support in our web-based SaaS. Drop in some javascript and you're golden. We especially like that we can completely hide the 'Live Chat' button when no agents are available. What do you dislike? I wish it worked with Google Hangouts better. Recommendations to others considering the product: If you need web-based live chat with great features like canned responses and banning visitors from live support, SnapEngage is a good ...
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SW
Shannon W
07/21/15
"Assists in providing excellent customer service"
What do you like best? We started using SnapEngage earlier this year and it was really made a difference in the level of customer service we provide at AACC. We have found that students, faculty, staff, and community members are all using chat as a way to communicate with the college and get their questions answered. It is SUPER easy to use as an agent, and also easy to use as the person asking the question. You're able to customize your forms to fit your business and even able to put icons ...
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AI
Administrator in Computer & Network Security
07/20/15
"Fantastic Experience - Through and Through!"
What do you like best? 1) Reporting - Out of the box the tool comes complete with ALL reports needed. We swapped out with another prominent chat platform for this reason. It's important to know what the visitor is doing when they get to the site and where/why they engage with chat. Additionally, If the report we need is not available, all the data is exportable for us to build ourselves. 2) Customer Service - OUTSTANDING training and implementation support. I can't express this enough. 3) ...
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JS
Jeffrey S
07/17/15
"Great chat!"
What do you like best? It's a good chat system. I like the interface and it is very easy to use. Very good program. Makes it easy to take chats with our business. Very easy to teach to staff and give them all logins and not have to reach out to Snap Engage for assistance. Never had to call you guys once! What do you dislike? Not much, really. Does what it needs to do. Never kicks you out and always works! Recommendations to others considering the product: Very easy to use and good ...
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AV
Asav V
07/17/15
"SnapEngage Review"
What do you like best? -Very easy to use -Works well -Helps fulfill what we need to do which is chat with potential clients What do you dislike? -Sometimes I don't get the notifications from clients who are on the chat What problems are you solving with the product? What benefits have you realized? -Working with sales and answering questions -Helps with answering quick questions prospects have
