SnapEngage Reviews in May 2025: User Ratings, Pros & Cons

"This is a very useful tool for sales "

What do you like best? The immediate and quick response helps me To assist customers What do you dislike? Some of the feedback given by customers is not Always accurate and true of what happened on the site Recommendations to others considering the product: Use the product it is excellent What problems are you solving with the product? What benefits have you realized? I use the tool to sale

"One of the BEST products!!!"

What do you like best? There are many aspects of SnapEngage that I like. 1 - It is easy to use and navigate. At the end of every chat the chatter is given the opportunity to rate me and this gives me immediate feedback from customers and potential customers. -- You can even attach files to send to the chatter. 2 - At the very beginning of the chat they tell you where the chatter is chatting from and also shows you a map with a pointer at where your chatter is, e.g., New York City, New ...

"Easy to use with plenty of features!"

What do you like best? Simple, easy-to-use interface; lots of features beyond the spectrum I'll find necessary but others may find useful for business. What do you dislike? Other than infrequent and sporadic connection issues, nothing. What problems are you solving with the product? What benefits have you realized? Direct contact with customers who are reluctant to pick up the phone and call with questions has been beneficial. The ability to have access to their interface also helps solve ...

"Best Live Chat Software I've Used"

What do you like best? My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers which had less effective proactive chat features. We went from an average of 4 chats per day to 45 chats per day. As you can imagine the end result of this increase we significantly more revenue. Today Snapengage is the ...

"Switched to SnapEngage from LivePerson and Have Been Very Happy"

What do you like best? We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was great. The backend, both the agent view and the administration features, is very usable and gives us all the data we need. I would like to see some integration with Google Analytics, but it sounds like that could ...

"Snap+Engage=Success"

What do you like best? I love the way it allows me to interact with both current and prospective customers. Using SnapEngage has provided the opportunity to immediately connect with potential customers that may not have otherwise reached out to me or me to them. It has also allowed me to serve current customers in a timely manner. Love the ability to attach files in to the message. What do you dislike? Can't think of anything I really dislike about the platform. I don't like the hour-long ...

"Really Great Product"

What do you like best? I love that there are tier levels that allow you to give priority to more experienced agents vs new agents. What do you dislike? I don't like that it's not easy to customize the appearance of the interface that our users see. It shows the SnapEngage logo. I don't want our users seeing that. What problems are you solving with the product? What benefits have you realized? We use it to provide support to users when using our portal.

"Great product!"

What do you like best? We love how easy the chat portal is to use, and how easy it is to integrate shortcuts for quick responses. The chat portal is very easy to adjust to our prefrences and the staff has been very helpful with any questions we have. What do you dislike? We wish there were ways to transfer chats without the visitor knowing! And how to edit desktop notificatoins to just show us when we have a chat, not when our network strength is good/bad. What problems are you solving with ...

"SnapEngage Review"

What do you like best? East of use, ability to interact with site visitors. What do you dislike? I would like the analytics to be a little stronger. What problems are you solving with the product? What benefits have you realized? Helping out site visitors who have questions about our therapy. We are trusting that using this service is promoting knowledge, adoption and usage of our therapy.

"Big Fan! "

What do you like best? Affordable product, easy installation, excellent customer service, very effective. What do you dislike? Needs app now that third party tools no longer work well. Web portal isn't as easy to use as Skype was. I hear they are working on it. What problems are you solving with the product? What benefits have you realized? Huge benefit of allowing us to interact with website visitors that may not be ready to call in yet because they are just fact finding.