SnapEngage Reviews in May 2025: User Ratings, Pros & Cons

"An in-app chat function that gets the job done and is easy to install"

What do you like best? It was a breeze to install. I do not know HTML and I was able to get this on our application without engaging our product development team, which was a huge win. What do you dislike? The interface is not modern or clean. It feels clunky and slow at times. Recommendations to others considering the product: Really consider the look/feel you're looking for. I believe that creating a great experience for your Admin users when engaging with your product is invaluable. ...

"Easy to use, great tool for customer service"

What do you like best? Easy to use and install, customer service was always very helpful What do you dislike? More customization options would be nice. Recommendations to others considering the product: If you need an online chat support option for your website, use SnapEngage! The tracking and analytics are a great feature as well. What problems are you solving with the product? What benefits have you realized? We allowed visitors to contact us right away from the website, as opposed to ...

"A great way to connect with users and provide support"

What do you like best? Integrates with helpdesk software to create tickets from incoming contacts. What do you dislike? Occasional connection issues, missed chats, or connectivity problems What problems are you solving with the product? What benefits have you realized? Providing live chat allows us to cut out the cost of having a call center and have a paper trial of conversations with users that both parties can refer back to.

"Uncluttered and easy to use"

What do you like best? SnapEngage is definitely an interesting option. Compared to tools like Zopim and Olark, they are missing an analytics function combined with a possibility to manually start a chat. Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities. What do you dislike? Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback Recommendations to ...

"Live chat with features you didn't know you wanted"

What do you like best? I like the integrations with sales force that are easy to set up. Snap engage has pretty good developer documentation that allow for Google analytics integration and all sorts of custom features. What do you dislike? I think the web UI could be a little more up to date. For something that chat agents spend so much time looking at, it could be nice and easier to use. Recommendations to others considering the product: Look at the integrations offered and make sure they ...

"If you need an integrated chat solution for your existing site, SnapEngage is definitely at the top!"

What do you like best? I like that there are more options than just the basics. Gives you a good way to upload files, create profiles and do full HTML. Not something a lot of other chat programs offer. Also has a design that is easy to understand and doesn't throw you in circles. Has a good methodology overall, and doesn't clutter up everything with extras you don't want or can't use for you site. Does a nice job of fitting in with other CRMs and the API is coded immensely well from ...

"Snap Engage works"

What do you like best? The ability to chat in real time with people looking at the website. Easy to use, the word shortcuts you can create are helpful as well. the product works as described, effectively allows you to chat. It is nice to have the option to speak with people as they are on the website. What do you dislike? Needs more than just a desktop notification and a sound for an incoming chat, for example maybe a flashing icon or something. Also a chat between agents option would be ...

"Great tool for warming up a cold lead."

What do you like best? SnapEngage has been a real winner for us. It's easy for everyone on our virtual team to use and setup was extremely easy. In addition, the integration with Salesforce help capture all the chat sessions to make sure we follow up with potential customers. What do you dislike? At some point it would be helpful to have a mobile app. Recommendations to others considering the product: Create an FAQ document to help assist your online support personnel answer questions. Then ...

"SnapEngage Chat helped us improve our customer contact"

What do you like best? The proactive chat has helped us reach out to customers who might be ready to log off our website before completing a purchase. It's also a super easy way for our customers to send us an email during our off-hours. Our customers like the quick point of contact, and we're able to reach more customers with personal communication. My team likes the convenience of shortcuts and the "go to" function. Snap Engage has excellent customer service -- a huge plus! What do you ...

"Easy to use and complete insights into the customers I am talking to."

What do you like best? I love the location and social information. Helps me to feel like I am chatting with a person, not just an email address. What do you dislike? I would like a native app from my iphone or computer. Recommendations to others considering the product: I would recommend setting it up on pages you want to proactively chat with. What problems are you solving with the product? What benefits have you realized? We are using it for a quick customer support option and it is awesome.