9.3
Spot Score
Streamline customer engagement & boost sales with SnapEngage.
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Starts from $16/User/Month
SnapEngage stands out as a versatile and user-friendly live chat tool, highly praised for its proactive chat features that facilitate better customer engagement and increased revenue. The ease of use and customizability are key strengths, allowing users to reach out to customers efficiently and provide top-notch support. The integration with Salesforce and useful ...Read more
Easy to use with proactive chat for engaging customers and boosting revenue.
Comprehensive reports provide insights on visitor behavior and easy integration with Salesforce.
Customizable features for forms and pages, aiding communication with customers.
Efficient customer support team and useful stats summary for monitoring performance.
Issues with system integrations and outdated design can affect user experience.
Limits on chat disconnect time can be restrictive for ongoing conversations.
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Showing 91-100 out of 138
AI
Administrator in Retail
02/20/18
"Super easy UI - Love!"
What do you like best? The Snapengage platform is by far the easiest third party platform we've ever integrated. They have the best support ever! What do you dislike? nothing! we found everything we were looking for with snapengage What problems are you solving with the product? What benefits have you realized? we can chat seemlessly with customers - we can see what pages they are on and help them decide what to purchase
AI
Administrator in Automotive
02/20/18
"Functional, Flexible and Easy to Use"
What do you like best? I like how customisable the platform is, and how easy it is to create a look specific to my company What do you dislike? I dislike how hands off the team is in initial setup, I'd love to have a more detailed walk-through upon signing of all of the available features and configuration. Recommendations to others considering the product: Definitely take the time to walk through all of the features it has, I'm sure there are aspects of it that we are not aware of that ...
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RO
Ryan O
02/20/18
"Wish I would have done this sooner"
What do you like best? It's easy to setup on your website and get started. Lots of options to make an immediate splash What do you dislike? Better clarification on the features on some of the pricing tiers would have been nice Recommendations to others considering the product: It's easy to setup and they can help get your live chat agents up and running with the tool too What problems are you solving with the product? What benefits have you realized? It's about meeting potential customers ...
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ES
Executive Sponsor in Hospital & Health Care
02/20/18
"Simple, powerful chat"
What do you like best? I've implemented SnapEngage at a couple of businesses and it's just deadpan simple. Its integration with CRM and marketing automation helps unite the customer experience and overall, it's a big win for customers who just want an easy way to get answers fast. What do you dislike? Wish they'd provide free onboarding for teams so we could have rolled this out a lot faster than we did. What problems are you solving with the product? What benefits have you ...
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AD
Andrew D
02/20/18
"Exactly what we need"
What do you like best? Thr agent window is really nice and it's easy to install on any site What do you dislike? Customization is a little tough and wish it was a little slicker looking like drift What problems are you solving with the product? What benefits have you realized? Customer service and support as well as online sales
JC
John C
02/20/18
"Good plaftorm"
What do you like best? Customer service is very good and helpful. What do you dislike? I'd like to see the pricing come down a bit for additional users. What problems are you solving with the product? What benefits have you realized? You need chat on your site these days and they integrate with Big Commerce well.
AI
Administrator in Information Technology and Services
02/20/18
"Pretty simple and straightforward software."
What do you like best? Easy to connect to salesforce, customize the mapping, set up more robust tracking, etc. What do you dislike? Visually it's not the cleanest interface. Setting up the creative is more difficult. What problems are you solving with the product? What benefits have you realized? Helpful to set up a simple chat.
AG
Aubree G
02/20/18
"Happy with SnapEngage"
What do you like best? That you can see who is chatting with users What do you dislike? the layout isn't always aesthetically pleasing What problems are you solving with the product? What benefits have you realized? Helping clients with questions
B
Brett
02/07/18
An easy to use tool for live chat that provides all functionalities
PROS: SnapEngage offers great ease of use for us and it is a very efficient web client that gives easy access to all the important functionalities. CONS: Intro texts can't be customized; there should be more options for such. Allso, it cannot be started manually, which is a drawback.
BR
Brianna R
01/12/18
"Reliable, User-Friendly Chat Service"
What do you like best? SnapEngage is so easy to use. When I started working from home as a customer support agent, I didn't really know what I was doing. Thankfully, my company was using SnapEngage, which was very simple to set up and use right away. There are some advanced features and they are adding new features all the time. Customers seem to easily use it and enjoy being able to chat with us live, as opposed to the ticketing system, which can take longer to get responses. It also ...
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