8.9
SpotScore
SmileBack Reviews in July 2026: User Ratings, Pros & Cons
Customer satisfaction made simple.
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Starts from $83 / Month when Billed Yearly
SmileBack Reviews & Ratings
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Spotsaas Editor’s POV
SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily click on a face and add comments, has significantly boosted response rates, even surpassing 60% in some cases, showcasing its effectiveness in capturing real-time feedback. ...Read more
SmileBack pros and cons
Easy to use for both customers and internal users, boosting response rates.
Real-time feedback is accessible and shareable, aiding in social proof and service improvement.
Simple setup and clean dashboard design for quick integration and results.
Excellent customer support with non-pushy sales process.
Some users find the simplicity of the system may limit advanced customizations.
Limited integration options with other software tools, potentially affecting workflow efficiency.
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Showing 31-40 out of 40
LT
Lyle T
10/04/18
"Easy to use"
What do you like best about SmileBack? The survey is easy to automatically send out to customers. Customers simply have to click on one of 3 icons. Quick and easy for them.
SS
Sandey S
10/04/18
"Great to work with "
What do you like best about SmileBack? The Customer Service is excellent. They are very pleasant and responsive. What do you dislike about SmileBack?
CF
Curtis F
10/04/18
"Great Tool to measure Customer Satisfaction"
What do you like best about SmileBack? The simplicity of the actions needed by customers makes this a winner. We went from 7-8 percent return to over 40 percent return just by switching to Smileback. Their support is quick to respond if and when you need them. Overall this product is very well thought out and works great for gathering feedback from customers.
BM
Barry M
10/04/18
"It is an excellent tool for understanding client sentiment and for motivating the team."
What do you like best about SmileBack? The simplicity of the system is a key factor for us and the fact that is is easily linked into both our PSA and BI Software. What do you dislike about SmileBack?
AU
Anonymous User
10/04/18
"I now know our overall CSAT"
What do you like best about SmileBack? Great tool to gauge the services we are providing to our clients. Our Account Managers take these metrics and reports to client meetings and not only are we as a company impressed, but so are our clients.
MG
Matthew G
10/04/18
"Excellent Tool for increasing customer satisfaction"
What do you like best about SmileBack? The statistics and insight provided by issuing the customer surveys. We send ours out with the 3 smiley faces and we've had a generally positive response with some clients responding to every request.
TS
Tony S
10/04/18
"An effective CSAT tool"
What do you like best about SmileBack? It's nice and easy to use, both from our and customers' perspective. We've only been using it for two months, and have seen response rate from single digit with our previous tool to 23% in the first month and now sitting around 39%.
DN
Daniel N
10/04/18
"Simple tool to Implement, Great way to track technician KPI"
What do you like best about SmileBack? This product is very Simple to Implement What do you dislike about SmileBack?
GO
Gavin O
10/04/18
"Smileback is excellent for providing real-time customer sentiment"
What do you like best about SmileBack? The real-time reporting, integration with our PSA and the benchmarking information provided. What do you dislike about SmileBack?
AU
Anonymous User
10/04/18
"SmileBack is a great solution for measuring customer satisfaction."
What do you like best about SmileBack? I like how it integrates into ConnectWise Manage and alerts us with each new review. What do you dislike about SmileBack?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].