NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo

9.3

SpotScore

Smartsupp - Live Chat Software

Smartsupp Reviews in July 2026: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

Add to compare

Starts from $10 / User / Month when Billed Yearly, also offers free forever plan

Try for Free

Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Are you using Smartsupp?

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terrible

(4)

Spotsaas Editor’s POV

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and improving customer interactions.

  • Clear interface with smooth navigation, supporting a positive user experience.

  • Reliable service with minimal downtime, maintaining prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 81-90 out of 410

DP

Dmytro P

12/04/23

4.5 out of 5

"Very good application"

What do you like best about Smartsupp? Easy to use and fast response good build What do you dislike about Smartsupp? I dislike that Smartsupp has high pricing What problems is Smartsupp solving and how is that benefiting you? Communication with clients

DO

Dominika O

12/04/23

5 out of 5

"Výborne sleduje návštevnosť na stránke, je jednoduchý a ľahko používatelný"

What do you like best about Smartsupp? zatial všetky funkcie. Ovladatelnosť, sledovanie návštevnsoti a pod. What do you dislike about Smartsupp? Zatial nemám žiadne návhry, som nový uživateľ What problems is Smartsupp solving and how is that benefiting you? ak zákaznik potrebuje rýchlo informáciu je pre neho lepšie použiť chat ako keby písal mail

AP

Anna P

11/28/23

5 out of 5

"First time using chat bot in my eshop and very positively surprised!"

What do you like best about Smartsupp? User interface Lead collection Several automated chat bots What do you dislike about Smartsupp? Nothing, all works very well, did not find anything What problems is Smartsupp solving and how is that benefiting you? I can reply to customers directly and increase sales

JH

Jakub H

11/28/23

5 out of 5

"excellent application for working with the chat service"

What do you like best about Smartsupp? simple and clear user interface and easy setup What do you dislike about Smartsupp? everything is fine and I will hope it stays that way What problems is Smartsupp solving and how is that benefiting you? quick communication with customers

MM

Marguerite M

11/27/23

5 out of 5

"La Rentabilité avec Smartsupp"

What do you like best about Smartsupp? J'ai beaucoup aimé l'interface facile à utiliser et les options proposée par le service client et l'accompagnement pour attirer plus la clientèle sur mon site , un guide fiable qui m'as facilité la compréhension des fonctionnalités de cet appli . Grâce à Smartsupp j'ai avoir plus de clic plus de visiteurs et ma première vente réalisée grâce à l'outil charbot proposé. What do you dislike about Smartsupp? La partie vidéo d'enregistrement a été supprimé ...

Read more

AM

Adam M

11/27/23

5 out of 5

"Great tool"

What do you like best about Smartsupp? Smartsupp is a very useful tool which makes customer support faster and more efficient. You can creat own tamplets for different languages, so all websites are in one place. Chat bot is also very helpful and able to solve even 45% of chats. What do you dislike about Smartsupp? Nothing. It is very easy and user friendly tool. What problems is Smartsupp solving and how is that benefiting you? Qustions about delivery, payments, orders and products. Mostly ...

Read more

RB

Richard B

11/27/23

5 out of 5

"Excellent from Smartsupp"

What do you like best about Smartsupp? What I love most about Smartsupp is their chatbots and their shortcuts. It's so amazing. These are features others similar apps are lacking What do you dislike about Smartsupp? I dislike the inability to send message after customer goes offline What problems is Smartsupp solving and how is that benefiting you? Their are helping me to reach customers easily without stress

AU

Anonymous User

11/24/23

4.5 out of 5

"Experience with smartsupp after one month of free version"

What do you like best about Smartsupp? - user interface - mobile app - easy implementation - the appearance of the chat window on our website What do you dislike about Smartsupp? - missing chatbot in the free version - only one operator in the free version - limited number of chatbot conversations even in paid versions What problems is Smartsupp solving and how is that benefiting you? We can conveniently answer any inconsistencies or explain the principle of our service to the user using ...

Read more

MS

matteo schiavo s

11/20/23

5 out of 5

"OTTIMO"

What do you like best about Smartsupp? ottimo tool mer la messaggistica in e-commerce, molto personalizzabile, semplice e intuitivo What do you dislike about Smartsupp? attualmente non vedo svantaggi nell'utilizzo What problems is Smartsupp solving and how is that benefiting you? il supporto che riesco a dare ai miei clienti e ottimo

RZ

Richard Z

11/15/23

4.5 out of 5

"Easy to set up with good potential to atract visitors"

What do you like best about Smartsupp? Possibility of automatized conversation with prepared scenario. What do you dislike about Smartsupp? limited qty of prepared automatised sesions What problems is Smartsupp solving and how is that benefiting you? immediate reaction on customers requests

Free vendor scorecard

Evaluate Smartsupp objectively with the live chat software scorecard

A weighted live chat software vendor scorecard to score Smartsupp against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].