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9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10/User/Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 61-70 out of 410

SM

Samuel M

12/19/23

5 out of 5

"Great app, help a lot in my bussiness"

What do you like best about Smartsupp? It has helped me to better communicate with customers and improve and sell products What do you dislike about Smartsupp? I don't have much to complain about, maybe there could be a clearer version for phones What problems is Smartsupp solving and how is that benefiting you? I can contact customers immediately and thus better sell products

DV

Dominik V

12/19/23

5 out of 5

"reliable service"

What do you like best about Smartsupp? reliability, quick response, communication with customers online What do you dislike about Smartsupp? I'm taking advantage of the time, so I don't know, but initially only a couple of days to try it out, then payment What problems is Smartsupp solving and how is that benefiting you? everything in the shortest possible time

ŁR

Łukasz R

12/19/23

4.5 out of 5

"Smartsupp is a really powerfull tool to improve Customer Support"

What do you like best about Smartsupp? As for us, Smartsupp made our Customer Support faster and easier. From the Customer side, the answer time for Customers' questions decrased significantly, so we can offer better Support quality now. From our side, it's easier to Support the Customer using built-in functions like shortcuts or Facebook integration, as well as Customer tracking over the website. After implementation of Smartsupp which was super easy, we clearly see that our Customers use ...

Read more

TS

titty s

12/19/23

4.5 out of 5

"ottimo prodotto"

What do you like best about Smartsupp? pratico e veloce rende facile cominicare con i clienti What do you dislike about Smartsupp? per il momento non ho trovato niente da segnalare What problems is Smartsupp solving and how is that benefiting you? descrizione e utilizzo dei prodotti per i clienti indecisi ed aiutarli all'acquisto

AP

André P

12/19/23

4 out of 5

"Great Live Chat Solution"

What do you like best about Smartsupp? - Everything is kept very intuitive & simple - Lots of great features like history, videos - The implementation / integration was quite easy - The support was fast, helpful and competent What do you dislike about Smartsupp? It's our first chat tool but I can't report any negative things. What problems is Smartsupp solving and how is that benefiting you? Smart and fast contact with our customers

JK

Jonáš Karel P

12/18/23

5 out of 5

"Reálky Great support app"

What do you like best about Smartsupp? Cheap and great service for great price, and great support What do you dislike about Smartsupp? I can't really think about anything because it's great What problems is Smartsupp solving and how is that benefiting you? Live support, people hate using mails so live support is great

SM

Sztaluga M

12/18/23

5 out of 5

"Super"

What do you like best about Smartsupp? Thanks to this communicator, I earn more. It's great. Superrr. What do you dislike about Smartsupp? I like everything. It's a great communication tool. I will be using it. What problems is Smartsupp solving and how is that benefiting you? I use the chat to contact a customer who is currently viewing a product on my online store and has questions.

AU

Anonymous User

12/18/23

4 out of 5

"How smartsupp help my business"

What do you like best about Smartsupp? I just love it how it's easier to understand and create an account there What do you dislike about Smartsupp? I don't actually like the chat board logo shape What problems is Smartsupp solving and how is that benefiting you? Make conversations with my clients more easier

HS

Harry S

12/17/23

5 out of 5

"Outstanding, really"

What do you like best about Smartsupp? The UI/UX is next level and easy to navigate through in both the front and back end. What do you dislike about Smartsupp? I currently make use of them on my website and I have seen no faults as of now. What problems is Smartsupp solving and how is that benefiting you? It helped connect me to my users easily and enabled me to respond quickly to users.

BL

Brigitta L

12/16/23

4 out of 5

"It's very amazing 👏"

What do you like best about Smartsupp? Easy and simple to use I will recommend smartsupp What do you dislike about Smartsupp? When network isn't strong it will log out What problems is Smartsupp solving and how is that benefiting you? To know the customer details