Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

"The importance of the communication"

What do you like best about Smartsupp? Functions that allow you to insert shortcuts in the chat by pressing the dot key can be configured to give greetings, quick answers and thus speed up the process What do you dislike about Smartsupp? The chat window design is very simple it is necessary to add more animations to the chat Recommendations to others considering Smartsupp: with this software you can be closer to the users who visit your website, allows you to keep a statistic of the people ...

It's a one-stop shop for all the tools you need in a live chat!

PROS & CONS What are the best aspects of this product? I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even ...

It’s a one-stop shop for all the tools you need in a live chat!

PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you ...

"We've used other live chats, but Smartsupp is the winner"

What do you like best about Smartsupp? Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too. What do you dislike about Smartsupp? Nothing to dislike. We’ve used other chat software but this one is out favorite. Recommendations to others considering Smartsupp: Look no further. You’ve found the best chat at a reasonable cost. What problems is Smartsupp solving and how is that benefiting you? Smartsupp is a great way to enable customers to leave ...

"We've used other live chats, but Smartsupp is the winner"

What do you like best about Smartsupp? Smartsupp is intuitive and very easy to use. Our customers seem to find it user-friendly, too. What do you dislike about Smartsupp? Nothing to dislike. We’ve used other chat software but this one is out favorite. Recommendations to others considering Smartsupp: Look no further. You’ve found the best chat at a reasonable cost. What problems is Smartsupp solving and how is that benefiting you? Smartsupp is a great way to enable customers to leave ...

"Feature rich live chat with an excellent free plan."

What do you like best about Smartsupp? I've been using SmartSupp for a couple of weeks now and have been very impressed with how easy it is to setup and get going. They already offer free modules for some of the top e-commerce platforms, however it is just as easy to insert their javascript into the footer of your application. Once up and running you can customize the chat window, logo, colour etc. The other feature which we haven't started using yet but are planning to is the agent ...

"Smartsupp Experience"

What do you like best about Smartsupp? Great tool to be in close contact to your customers. This software allows you to chat with visitors and high potential custormer that are visiting your site. Indeed I usually do it though my cellphone. No matters where I am I can answer my client's doubts. What do you dislike about Smartsupp? I would appreciate to have more space to use my own automate phrases but I know that this company need to be paid somehow. So what they delivers for free are ...

"Smartsupp Discussion and Review"

What do you like best about Smartsupp? seamless live chat capabilities give instant access to customers; Continue to learn more and more about the product; :Love that I can instantly answer your questions. notification every time a visitor starts a chat conversation with you. What do you dislike about Smartsupp? Clunky to learn initially as from an admin perspective; Clunky to learn initially and used to other ways to install Recommendations to others considering Smartsupp: Make the switch ...

"Smartsupp Discussion and Review"

What do you like best about Smartsupp? seamless live chat capabilities give instant access to customers; Continue to learn more and more about the product; :Love that I can instantly answer your questions. notification every time a visitor starts a chat conversation with you. What do you dislike about Smartsupp? Clunky to learn initially as from an admin perspective; Clunky to learn initially and used to other ways to install Recommendations to others considering Smartsupp: Make the switch ...

Easy to use live chat with great support in Europe

We switched to Smartsupp from another live chat product because of the top quality support Smartsupp provides. They've a great team of people ready to answer our questions and help us with everything we need.