spotsaas-logo
Get Listed

9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

Add to compare

Starts from $10/User/Month when Billed Yearly, also offers free forever plan

Request a Quote

Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 391-400 out of 410

ما

مرسى البحور

07/02/21

4 out of 5

Very good and easy to use program

Very good and easy to use program

P

pat

05/14/21

5 out of 5

Great tool for my online store!

Great tool for my online store!

J

Janet

03/22/21

5 out of 5

Improves customer satisfaction!

PROS: Setting up the Smartsupp is a breeze! We can also easily customize the chat windows to fit our branding. The program also has free modules that users might find useful regardless of the eCommerce platform they are using.

H

Helmer

01/14/21

4 out of 5

This is the best among the live chat tools we have tried

PROS: I find Smartsupp to be an easy-to-navigate and user-friendly live chat tool. Even our customers share the same sentiments.

H

Helmer

01/14/21

4 out of 5

This is the best among the live chat tools we have tried

PROS: I find Smartsupp to be an easy-to-navigate and user-friendly live chat tool. Even our customers share the same sentiments.

F

Freda

11/15/19

5 out of 5

Very suitable for beginners

Very suitable for beginners. And not expensive. The customer service respond fast.

A

Addie

10/24/19

4 out of 5

Now you can provide better customer service without having to pay for anything

PROS: I’ve been able to answer questions from potential clients even as I am on the go, thanks to Smartsupp’s mobile version. It has been helpful in helping drive sales as well as maintaining support to my pool of clients.

A

Addie

10/24/19

4 out of 5

Now you can provide better customer service without having to pay for anything

PROS: I’ve been able to answer questions from potential clients even as I am on the go, thanks to Smartsupp’s mobile version. It has been helpful in helping drive sales as well as maintaining support to my pool of clients.

EB

Eric B

09/26/19

5 out of 5

"Vraiment bien !"

What do you like best about Smartsupp? La simplicité et l'efficacité du système de chat What do you dislike about Smartsupp? Franchement je n'ai pas de critiques négatives à faire Recommendations to others considering Smartsupp: Vraiment efficace et utile What problems is Smartsupp solving and how is that benefiting you? Une excellente relation avec nos clients et visiteurs du site, car nous pouvons savoir depuis quelle page du site on nous contacte

DS

david s

09/16/19

4 out of 5

"The importance of the communication"

What do you like best about Smartsupp? Functions that allow you to insert shortcuts in the chat by pressing the dot key can be configured to give greetings, quick answers and thus speed up the process What do you dislike about Smartsupp? The chat window design is very simple it is necessary to add more animations to the chat Recommendations to others considering Smartsupp: with this software you can be closer to the users who visit your website, allows you to keep a statistic of the people ...

Read more