Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

"The perfect chat program and mobile application."

What do you like best about Smartsupp? The perfect chat program and mobile application. It's great that I can respond to customers anywhere. Everything works stably without problems. Pleasant user interface. What do you dislike about Smartsupp? I have nothing to complain about, everything works perfectly and stably. I haven't encountered any problem yet. It's pointless to require a mandatory minimum number of characters for this answer because I have nothing to write :-) What problems is ...

"Firma godna uwagi"

What do you like best about Smartsupp? Intuicyjność i łatwość korzystania z programu. Dużo przemyślanych opcji. Szybki kontakt z obsługą, która od początku do końca potrafi wyjasnić każde zagadnienie. What do you dislike about Smartsupp? Wydaje mi się, że nie znalazłam obecnie nic problematycznego. Cena jest dosyć wysoka w stosunku do konkurencyjnych firm, ale dzięki temu jakość też jest wyższa. What problems is Smartsupp solving and how is that benefiting you? Kontakt z klientem jest ...

"An excellent system that is simple to use, has plenty of features, and works really well"

What do you like best about Smartsupp? Smartsupp is a very straightforward system to set up. It provided us with an immediate benefit to our business, providing customers with a direct and live way to communicate. If you are not logged in Smartsupp still sends you an e-mails with the enquiry. The 'Video Recordings' feature is something I've not encountered before. It allows you to follow how the visitor clicks through your website and where the cursor points; this has been hugely beneficial ...

"Easy to use, good user experience, real added value in the interaction with customers"

What do you like best about Smartsupp? Thanks to the existing module, smartsupp was very easy to integrate into our prestashop instance. The Free plan allows for the evaluation of the product without massive investments or commitments. What do you dislike about Smartsupp? When accessing archived conversations, I understand that the conversation details are unavailable after a certain period. But keeping access to the email address mentioned by the customer would be great added value. What ...

"The best live chat module for prestashop"

What do you like best about Smartsupp? The best part is probably the app that you can install on your phone. With it, you can communicate with customers quickly and comfortably. What do you dislike about Smartsupp? Actually, I can't answer that. I like everything What problems is Smartsupp solving and how is that benefiting you? I can quickly find out when the customer is in the store, I can communicate with the customer comfortably and quickly.

"Organized, intuitive and free."

What do you like best about Smartsupp? Most helpful for us is using predefined messages. What do you dislike about Smartsupp? Sometimes does not work with notifications of messages from customers, but it is more likely a problem of OS windows. What problems is Smartsupp solving and how is that benefiting you? Smartsupp helping us with customer services. We can quickly help customers with their needs.

"un chat muy practico y recomendable"

What do you like best about Smartsupp? ves donde está el cliente y por donde ha estado...además de ahorrarte llamadas What do you dislike about Smartsupp? me gustaria tener mas respuestas automaticas What problems is Smartsupp solving and how is that benefiting you? Nos está ahorrando llamadas para preguntas muy tipicas y nos ahorra tiempo

"In one word great!"

What do you like best about Smartsupp? Live communication with customers, chatbot and many useful features in mobile app. What do you dislike about Smartsupp? I have any dislike, I love Smartsupp at all. What problems is Smartsupp solving and how is that benefiting you? It helps me sell more and have more satisfied customers. For me, it is clearly the best tool with a price-quality ratio.

"Very useful tool"

What do you like best about Smartsupp? I can understand more what my potencial clients need. What do you dislike about Smartsupp? I don't know. It's powerfull tool which clear and intuitive. What problems is Smartsupp solving and how is that benefiting you? I can see what visitors do on my website and I can more understand what they are trying to find.

"good application"

What do you like best about Smartsupp? good application,it contains almost all the options, you can also have video recording What do you dislike about Smartsupp? just one problem is that you cannot send emails through the application with your domain name What problems is Smartsupp solving and how is that benefiting you? they helped me to understand the application