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9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in June 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10/User/Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 11-20 out of 410

P

Patrik

03/03/24

5 out of 5

The best so far

The best so far, it has helped me mange my way through the process of getting in touch with my customers easily

AF

Alex Familiar

03/03/24

5 out of 5

Smartsupp is a solid choice for…

Smartsupp is a solid choice for businesses looking to enhance customer support and engagement on their website. Its user-friendly interface and valuable features make it a popular option in the live chat software market.

M

Martina

03/02/24

5 out of 5

I like that the app saves a lot off…

I like that the app saves a lot off time. AI is great tool. I feel more connected with our customers.

TH

Tamás Horváth

02/28/24

5 out of 5

Easy to install with the templates

Easy to install, logical templates help the normal users. Long trial period.

M

Minirate

02/28/24

5 out of 5

Simple, customisable and user-friendly live chat

The simple and intuitive interface was the first things we noticed. Configuration is very easy and can be activated on the website in a few minutes. Our overall experience is positive and we can recommend this service to anyone looking for a simple, intuitive and customisable solution for live chat on their website.

JS

Jumbo Souq

02/27/24

5 out of 5

Best addon for tracking, conversation and conversion

Help my business in assisting website visitors with the proper products they were looking for. Also helped me in analysising customer behavior and their journey through my website. Additionally I could confirm that the customer is genuine or not.

S

SUNIL

02/27/24

4 out of 5

Easy to use user interface

Easy to use user interface. Tried other chatbots but we were not getting the desired results. Tried this chatbot for the first time and we are happy that this is working perfectly as needed.

J

Jumbosouq

02/26/24

5 out of 5

I feel comfortable using in my store

I feel comfortable using in my store, best part is you able to track each customers coming on website. You can create custom form and actions and auto response, Its Awesome.

L

Lukas

02/26/24

5 out of 5

Best live chat

Date of experience: February 26, 2024

CC

CULTURE CLUB

02/26/24

5 out of 5

THE BEST APP

This is probably the best app I've ever used on my website. I'm blessed 😇

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].