Smartsheet Reviews in May 2025: User Ratings, Pros & Cons

SmaretSheet project collaboration across organizations

What do you like best? That we can easily collaborate on Project and Financials within a tool across organizational boundaries What do you dislike? Lacks some key features and formatting of Microsoft Products What business problems are you solving with the product? What benefits have you realized? Collaboration with external organizations. New collaborating Project Management and Financial capabilities.

Not very enjoyable

What do you like best? Plenty of customization; it can be tailored to your visual ideal. What do you dislike? Navigating the various parts can become a little disorienting; there's not always an obvious path or connection between aspects. Recommendations to others considering the product It definitely has the ability to be extremely useful, but navigating the site can be unnecessarily difficult your first few times around. What business problems are you solving with the product? ...

Easy to setup and collaborate!

What do you like best? Was extremely easy to setup our first shared sheet and work closer as a team. Really like the integration and feel of the application - it literally took minutes to start working! We're looking very forward to creating additional sheets and rolling out to more departments within our company. What do you dislike? We haven't come across anything we dislike or wish we had in this product - so far we're thrilled to be on board. Recommendations to others considering ...

Scrolling is slow, would love to have native app for Mac

What do you like best? This is extremely capable software and the ability to link between sheets and use survey forms is very nice. The mobile app is excellent. If they could bring some of the mobile app speed into a Mac native app it would be awesome! What do you dislike? Scrolling is slow on large sheets, and switching between sheets is delayed. Would love a native Mac app (maybe using APIs and code from the mobile iOS app?? or at least faster web app performance. What business ...

Love Smartsheets

What do you like best? I love that it is easy to use, even people not computer savy don't have any issues. It is allowed us to retired all our old paper documentation, and everything is now done in one spot. Quick and easy! Also when we have issues, it is very easy to get them fixed, no wait time or down time in the system. It updates quickly, and people can be updating it all at the same time which makes it convenient as well. What do you dislike? I don't have any issues with ...

Caused for confusion than anything

What do you like best? It is external from the other programs that we use such as workfront and salesforce. The color coding is nice What do you dislike? it is not very user friendly or easy to set up for a new employee. I remember there being issues with permissions and functionality when I first tried to access SmartSheet. Recommendations to others considering the product Keep in mind that this product cannot pipe information into Workfront or Salesforce. You need to manually ...

Helpful, easy-to-use tool

What do you like best? Easy to use, just like Microsoft Excel, so we get wide and quick adoption across global teams, with little training needed. What do you dislike? Smartsheet doesn't offer full project-management abilities, nor is it meant to. It is meant for organizing and sharing work, and it does that well. For more robust functionality, you'd have to consider Workfront, MS Project, or something else. Recommendations to others considering the product Smartsheet is good for ...

SmartSheet - Replacement for Excel!!!

What do you like best? Ability to create functional spreadsheet and forms for use by multiple people. Ability to control edits and see history of modifications. Ability to share among the cloud based devices and users. What do you dislike? Not exactly like Excel so writing formulas can be challenging if you are used to Excel Recommendations to others considering the product Make sure you know who will administer and know who has what rights What business problems are you solving ...

Useful for team collaboration

What do you like best? Team collaboration is helpful - best document management with good history. Helpful calendar for reporting schedule. Not for meetings. Helpful Sights to have quick links. What do you dislike? Difficult to backup. Doesn't link to Excel for Mac. A little complicated at times to set up dashboards. What business problems are you solving with the product? What benefits have you realized? Collaborative work lists (projects, contacts, reporting calendar, financial ...

Works well for our needs, but lacks data analysis/reporting

What do you like best? Shared on a cloud among multiple users, can be edited simultaneously. What do you dislike? Wish there was a way to lock sorting to one particular column - for example, we have a date column that we constantly update and keep in descending order, so it would be nice if the sorting happened automatically as soon as the new date is entered (now have to go to sorting, click descending. Or at lease have easier access to most commonly used Sort Descending/Ascending ...